Dispatch Supervisor

Cardstel is a smartcard manufacturing and commercial printing services provider of choice. We offer a unique blend of secure printing and personalisation solutions tailored-to-fit the specific needs of our customers. Weather it be customized payment card solution with IC chips, Magstripe (HICO/LOCO), holographic embossment, UV die or Multiple Pin Recharge Card or Glossy finish Printing, our State-of-the-art equipments.

We are recruiting to fill the position below:


Job Position: Dispatch Supervisor
Location: Lagos
Responsibilities and Duties

• Oversee or lead employees working at lower level dispatch.
• Handle all related activities of dispatch as needed like hiring, training, performance appraisals and terminations etc.
• Research and prepare resources to develop timely as well as efficient workflow.
• Manage development, research as well as reconcile departmental reports.
• Manage workflow and quota calendars of sub-contractor.
• Manage complete daily installations quota as well as service calls in different geographic territory areas.
• Maintain steady visibility to as well as track of every technician across every day.
• Identify issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand.
• Convey departmental tasks for guidance of management.
• Maintain contact with all clients as well as outside vendors inclusive of issue resolution.
• Conduct project management and coordinate duties as required.
• Execute personnel activities as per company’s policies as well as applicable laws.
• Prepare individual as well as departmental training plans.
• Ensure all staff members attain company as well as location standards.
• Monitor employees as well as operational processes.

Requirements/Qualifications

• Proven work experience as a warehouse supervisor
• Highly effective supervisory skills and techniques
• Knowledge of warehouse software packages and MS Office proficiency
• Ability to input, retrieve and analysis data
• Hands-on commitment to getting the job done
• Excellent communication and interpersonal skills
• Proven ability to direct and coordinate operations
• Strong organizational and time management skills
• B.Sc degree in Logistics, Supply Chain Management or Business Administration