Employment Opportunities at NextPayDay

NextPayDay is a fintech lender powering access to quick loans and rewarding investments on our unique co-lend model.

We are recruiting to fill the position below:

Job Position: Customer Support Officers

Job Location: Port Harcourt, Rivers
Job Type: Full-time

Job Description

• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers.
• They’re patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• Customer feedback is priceless, and if this job brief describes you, then you are who we need.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls
• Converting interactions on social media to leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Manage Social Media Interactions with team members(LinkedIn, Twitter, Facebook, Instagram, WhatsApp)
• Brainstorm with teammates to develop content for our social media

Qualifications

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Social Media management skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Content creation and graphic design skills are a plus

Interested and qualified candidates should: Click here to apply online

Job Position: Business Manager

Job Location: Calabar, Cross River State, Nigeria
Job Type: Full-time

Job Brief

• We are looking for an ambitious and energetic Business Manager to help us expand our clientele.
• You will be the front of the company and will have the dedication to create and apply an effective sales strategy.
• The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry-level staff into valuable salespeople

Qualifications

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in Communication
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

Interested and qualified candidates should: Click here to apply online

Job Position: Business Officer

Job Location: Calabar, Cross River
Employment Type: Full-time

Job Description
Business Officers are expected to perform the following key tasks:

• Loan marketing and referrals: manage loan origination from validly employed Nigerians 
• Investment drive  
• Market penetration: acquire new businesses and generate new products that will enable next payday to deepen her market base.

Qualifications

• OND or its equivalent
• Ability to meet sales target
• Solid written and verbal communication skills
• Ability to travel in order to see clients, explore new markets and attend conventions
• Excellent eye for detail.

Interested and qualified candidates should: Click here to apply online

Job Position: Platform Manager

Job Location: Calabar, Cross River
Employment Type: Full-time

Job Description

• We are looking for an experienced Platform Manager to lead and oversee the work of employees in our Calabar office. You will be responsible for ensuring the efficiency of business operations as well as setting strategic goals for the future.
• The ideal candidate will be well-versed in all matters business. They will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the company’s vision and culture.
• The goal will be to ensure the profitability of our company’s activities to drive sustainable development and long-term success.

Responsibilities

• Develop goals and objectives that tend to growth and prosperity
• Design and implement business plans and strategies to promote the attainment of goals
• Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)
• Organize and coordinate operations in ways that ensure maximum productivity
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
• Maintain relationships with partners/vendors/suppliers
• Gather, analyze and interpret external and internal data and write reports
• Assess overall company performance against objectives
• Represent the company in events, conferences etc.
• Ensure adherence to legal rules and guidelines

Qualifications

• Proven experience as platform officer or relevant role
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• Excellent customer service skills
• Thorough understanding of diverse business processes and strategy development
• Excellent knowledge of MS Office
• Good understanding of research methods and data analysis techniques
• BSc/Ba in Business Management or a relevant field

Interested and qualified candidates should: Click here to apply online