First Bank of Nigeria Insurance (FBN) Graduate recruitment 2016

First Bank of Nigeria Insurance is a limited liability company licensed to transact Insurance businesses in Nigeria. The Company is jointly owned by FBN Holdings Plc (65%) and the Sanlam Group, one of the largest financial institutions in South Africa (35%) and it officially commenced operations on the 1st September 2010.

First Bank of Nigeria Insurance is recruiting to fill the position below:


Job Title: Relationship Officer
Location: Abuja and Port Harcourt

Responsibilities:

• § Maintain detailed knowledge of new and existing products by liaising with colleagues;
• § Develop and maintain good working relationships with clients, primarily insurance brokers and insurance representatives of different corporate clients;
• § Present new products and promote them through regular visits and frequent communication with existing clients, prospects and insurance brokers;
• § Increase the profitability of the company by cross selling FBN Insurance's products and service to existing clients.
• § Document and report on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff;
• § Ensure compliance with Insurance regulatory institutions;
• § Deliver good customer service by responding swiftly to queries and concerns from clients.
• § Ensure that target set in terms of gross premium, premium collected, customer acquisition and repeat businesses from existing accounts.
• § Assist in the preparation of annual sales plans and strategies to enable the team achieve targeted growth objectives.
• § Maintain adequate records of all business performance management data.
• § Maintain strong interdepartmental relationships with relevant units and follow up on transaction processing to ensure customer instructions are attended to promptly and efficiently.
• § Join the Relationship Manager to attend client engagements to present the company’s product and services offerings thereby increasing the brand awareness and customer base. 

Academic Qualification and work experience:

• § Minimum of First Degree in any discipline
• § Relevant professional certification will be an advantage
• § 2-4 years experience preferably in customer service or Insurance

Technical Competencies/Knowledge

• § Knowledge of Insurance Products/Services.
• § Knowledge of FBN Insurance Policies and Procedures

Technical Competencies/Skills

• § Selling Skills.
• § Negotiation Skills
• § Presentation Skills
• § Planning & Organizing
• § Business Writing Skills

Competencies/Behavioral Abilities

• § Attention to details
• § Customer Focus
• § Discretion & Confidentiality
• § Result Oriented
• § Influencing Skills
• § Probing Skills