Fleet Engagement Officer Job at Kwik Delivery

Kwik Delivery - We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.

We are recruiting to fill the position below:

Job Position: Fleet Engagement Officer

Job Location: Lagos
Job Type: Full-time

Job Responsibilities

• Monitor, anticipate, and resolve challenges that can disrupt fleet performance.
• Manage real time fleet issues; ensures prompt resolutions.
• Give a structured and actionable daily feedback to the Head, Fleet Management.
• Responsible for retention of riders and creating a happy atmosphere amongst the riders.
• Manage the relationship between the organization and the riders
• Quarter back all activities in the department and ensure end-to-end quality assurance and business satisfaction.

Desired Experience/ Knowledge

• 2+ years of experience in customer experience issue resolution
• Ability to take initiative and be flexible in a constantly-changing work environment
• Excellent communication skills
• Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting.