Front Desk / Customer Service Representative

RN Limited is the ultimate online marketing firm that trains individuals on lead generation. Our award winning online training program constantly trains and produces exceedingly capable entrepreneurs that bring the results our clients have continuously been looking for. Our focus on customer service first and foremost has brought our clients a level of gratification that no other firm can provide. We are recruiting to fill the position below:

Job Position: Front Desk/Customer Service Representative

Location: Ikeja, Lagos

Job Description

• We are currently looking for an experienced front desk individual with a strong background in customer service
• For this position, we have discovered  that candidates who have worked in retail, call centers, hospitality or customer service industries excel as they have the people skills to provide the “personal touch” that the company is known for.
• Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.
• We are now striving to train the most capable and skilled individuals to help acquire new clients grow into new markets and develop new campaigns. We provide full training and career advancement in this globally expanding industry.
• Our company specializes in areas of customer renewal, customer retention, and customer acquisition.
• We are a highly competitive, but extremely friendly and family-oriented work environment.

Job Requirements

• A minimum of one year current experience working in a customer oriented business
• Must exhibit excellent customer service interpersonal skills
• Must have the ability to communicate effectively with customers, both orally and written
• Experience using telephone equipment, computers and various other office products such as MS Outlook, Word, Excel and PowerPoint
• Problem resolution skills
• Must be able to work in a fast paced call support environment
• Ability to type a minimum of 45 words per minute
• Excellent listening skills
• Be able to work a flexible schedule
• Excellent computer software navigation skills
• Ability to exercise good judgment and utilize critical thinking skills
• Must be able to sit for long duration of time
• Must live around Ikeja
• Must be available to start immediately

Essential Job Functions

• Answer incoming calls regarding general billing, service related and product questions
• Analyze customer accounts and determine appropriate resolution
• The ability to deal patiently with problems and complaints while remaining courteous when faced with difficult or angry customers
• Performance which meets or surpasses Company goals related to quality
• Process payments
• Process Service Requests

Salary

• Between N30,000 and N35,000