Front Desk Officer Job at GP Consulting

GP Consulting is a human resources and business consulting firm. We leverage on technology to provide recruitment, training, performance management, compensation management, organisational development, staff coaching and mentoring services to organisations. In addition we provide services directly to individuals seeking to take their career to the next and higher level of success. All our programs are tailored to meet specific organizational/individual needs.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Ikeja, Lagos

Job Brief

• We are looking to hire a Front Desk Officer with excellent organizational and administrative skills. Front Desk Officers are expected to be compassionate and discrete with superb time management and record-keeping skills.
• As a Front Desk Officer in a hospital, your primary role is to greet and assist patients, visitors, and staff. You'll handle patient registrations, verify insurance information, and schedule appointments.
• Additionally, you'll answer phone calls, address inquiries, and maintain patient records. Excellent communication, empathy, and organizational skills are crucial for this role.

Responsibilities

• As a Front Desk Staff member in a hospital, your duties typically include:
• Greeting and welcoming patients, visitors, and staff with a friendly and professional demeanor.
• Registering patients by collecting basic personal and insurance information.
• Maintaining patient records and ensuring confidentiality.
• Coordinating and assisting with the administrative tasks of the hospital, such as managing paperwork and supplies.
• Providing directions and information to patients and visitors.
• Scheduling appointments and managing the appointment system for various departments.
• Answering phone calls, addressing inquiries, and routing calls to the appropriate personnel.
• Assisting with patient check-in and check-out processes.
• Verifying insurance coverage and assisting with billing inquiries.
• Collaborating with other hospital departments and staff to ensure efficient operations.

Requirements

• Candidates should possess a First Degree / HND.
• 2 years of experience at a healthcare facility in a Front Desk role (essential).
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about healthcare excellence.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@gpconsulting.com.ng using "Front Desk Officer" as the subject of the email.