Front Desk Officer Job at Ibis Hotel

Ibis is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are looking to hire Front Desk Officers to serve as our guests’ first point of contact and manage all aspects of their accommodation.
• Ultimately, you will help create a pleasant and memorable stay for our guests.
• Front Desk Officers responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Essential Duties and Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Minimum of OND from a recognized institution
• A minimum of a year work experience as a receptionist with a reputable hotel brand
• Strong interpersonal and problem-solving abilities
• Excellent communication and organizational skills
• Highly responsible & reliable
• Proficient in the use of Opera PMS software
• Ability to work cohesively as part of a team