Front Desk Officer Job at MacTay Consulting

MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Ajah, Lagos
Employment Type: Full-time

Role Summary

• We are seeking an individual who will manage all aspects of front desk operations, including customer service, appointment scheduling, and administrative tasks, to ensure a welcoming and efficient experience for clients. 
• The Front Desk Officer will serve as the first point of contact, collaborate with internal teams, and maintain professional and organized reception area to support overall business goals.

Responsibilities

• Greet and welcome clients and visitors with a professional and friendly demeanor.
• Answer and direct incoming calls promptly and accurately.
• Manage appointment scheduling, cancellations, and confirmations.
• Maintain an organized and tidy reception area to ensure a welcoming environment.
• Handle and resolve client complaints or escalate them to the appropriate department.
• Keep client records updated and confidential in line with company policies.
• Manage office supplies inventory for the front desk and place orders w necessary.
• Assist clients with inquiries about services, pricing, and availability.
• Process payments, issue receipts, and maintain accurate transaction records.
• Coordinate with internal teams to ensure seamless client service delivery.
• Monitor and ensure compliance with health, safety, and security protocols in the reception area.
• Assist in administrative tasks such as filing, data entry, and document management.
• Support marketing efforts by distributing promotional materials or informing clients about special offers.
• Track and manage visitor logs and appointments for efficient operations.
• Provide support to other departments when required, ensuring collaboration across teams.

Requirements

• A Bachelor’s Degree in Business Administration, Hospitality Management, or a related field is an advantage.
• At least 1-3 years of experience in front desk, reception, or customer service roles, preferably in spa, wellness, or hospitality setting.
• Strong organizational, multitasking, and time management skills.
• Exceptional customer service skills with a focus on professionalism and client satisfaction.
• Excellent verbal and written communication abilities.
• Proficiency in using appointment scheduling software, customer management systems, and Microsoft Office Suite.
• Familiarity with spa services, wellness trends, and hospitality standards is an added advantage.
• Ability to handle financial transactions accurately and maintain confidentiality.
• A friendly and approachable demeanor with strong interpersonal skills.
• Must reside within the Lekki–Ajah axis

Salary
N100,000 - N150,000 / Month.