Front Desk Supervisor Job at the Blowfish Hotel

The Blowfish Hotel - In the heart of Victoria Island, The Blowfish Group brings you the world in one place. Hospitality and leisure, backed by a truly international team of industry professionals. Global standards and the warmth of Nigerian hospitality perfected over time. With our unique approach to servicing, we offer high-end hospitality and leisure carefully tailored with love to suit our customers’ requirements. Our group offers a wide range of services throughout various facilities:

We are recruiting to fill the position below:

Job Position: Front Desk Supervisor

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Supervise front desk staff and ensure that they provide excellent customer service
• Respond to guests' inquiries and requests in a timely and professional manner
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach front desk staff
• Manage reservations and room availability
• Ensure accuracy of billing and payment processes
• Monitor staff performance and provide feedback
• Maintain a clean and organized front desk area

Requirements

• Applicant possesses a minimum of HND/B.Sc from any of the Nigeria-recognized Universities and any related professional course will be an added advantage.
• Applicant must have a minimum of 5 years of supervisory experience in a 3,4 or 5-star hotel environment.
• Must have a very good knowledge of hotel reservation software like Opera PMS.
• Solid knowledge of Microsoft Office
• Must be flexible to work a variety of day/night and weekend shifts.
• Excellent communication
• Must be able to work in a team environment.
• Must have excellent interpersonal people and coaching skills
• Must have excellent communication and organizational skills.
• Ability to maintain a positive, friendly attitude even under high pressure.
• Excellent organizational and multitasking skills
• Professional attitude and appearance.

Salary
N150,000 - N250,000 / Month.

Method of Application
Interested and qualified candidates should send their CV to: kingsley.orji@theblowfishhotel.com using the Job Position as the subject of the email.