Front Office Administrator Job at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Position: Front Office Administrator

Job Location: Lagos
Employment Type: Full-time

The Role

• Flutterwave is looking for a Front Office Administrator who will act as the point of contact for all employees, guests, providing administrative support and managing their queries.
• We are not a one size fits all organization, and we are proud of our close-knit, diverse team. We’re looking for people who can bring their unique perspectives to this role.

What Your Day-to-Day Activities Will Be Like
Front Office Management:

• Be the frontline of the company and take complete ownership of the front desk functions
• Welcome and receive guests in a friendly and respectful manner always
• Have a good knowledge about the operational workings of Flutterwave and be able to provide 1st level support/assistance i.e customer service, product information, etc to customers and guests alike and escalate to appropriate persons where needed
• Receive official documents and parcels and deliver it to the appropriate unit while keeping a tracking log schedule
• Maintain a spreadsheet of all official documentation and follow up with relevant teams when actions are required
• Maintain confidentiality with sensitive information and correspondence

Office Administration:

• Manage and oversee the procurement processes of offices supplies, maintain inventory of stock
• Supervision of administrative staffs (cleaning staff, security officers, ad-Hoc staff)
• Monitor office maintenance and repairs and perform period spot checks to ensure clean environment and facilities are working appropriately
• Work closely with the People Business Partners as regards offboarding (managing the process of company property retrievals as required)
• Support with People & Culture initiatives as required/assigned
• Prepare weekly reports on expenses and office budgets as well as facility status
• Maintain and update company databases
• Organize a filing system for important and confidential company documents
• Distribute and store correspondence (e.g., letters, emails and packages)
• Provide overall administrative support to teams at Flutterwave
• Any other duties assigned.

Required Competency And Skillset To Be a Waver

• 1-3 years of experience as a Front Office Admin, preferrably in the Technology or Financial sector
• Good knowledge of office procedures
• Efficient use of office management software like MS Office (MS Excel and MS Word specifically) and HRIS
• Strong organization skills with a problem-solving attitude
• Excellent interpersonal, written and verbal communication skills
• Attention to detail
• Well-developed problem-solving skills
• High ethical standards and integrity