Front Office Manager (Executive Trainee)

Marcel Group of Companies is one of Nigeria's largest privately owned, home grown enterprises. The group has a diverse portfolio of companies that is supported by a strong workforce whose objectives are to assist its clients to achieve their growth aspirations by providing intelligent Engineering Services in the Oil and Gas sector, Strategy Blueprint in Logistics and Haulage and Estate Management; delivering expertise and business operation improvement capabilities for a better tomorrow.

We are recruiting to fill the position of:

Job Title: Front Office Manager (Executive Trainee)

Location: Lagos

Responsibilities

• Attend daily NOC operation meeting
• Attend Weekly OPS meeting
• FO daily, weekly, monthly report design and quality improvement.
• Create and perfect work flow
• Make FO preventative maintenance plan and ensure implementation quality
• Ensure issues found by preventative maintenance are properly escalated
• Ensure all the CR are properly recorded and followed
• Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
• Arrange FO team to check hardware and software version, data configuration
• Ensure all the site access are under FO control and have reference number
• Ensure all network problem caused by site access are properly followed
• Ensure a good and reasonable shift plan, especially during holidays and festival
• Ensure the quality of shift handover
• Good knowledge of network topology, traffic handling capabilities and traffic characteristics

Requirements

• First degree or equivalent in a relevant discipline or any Science/ Social Science discipline.
• Performance management
• Communication skills at CxO level
• Customer Expectation Management
• Excellent team player
• Excellent reporting and planning skills
• Time management
• Good analytical and investigation technique
• Decision Making Skills