Fulfillment Manager Job at Kyosk Digital Services Limited

Kyosk Digital Services Limited is a tech-led platform that connects informal retailers who retail in kiosks and other similar retail outlets directly to fast-moving consumer goods companies (FMCGs) by communicating demand from retail outlets directly to FMCGs and their distributors and managing the delivery of the goods to the kiosks.

Our digital ordering and delivery platform – Kyosk – ensures that these retail outlets get access to stock at competitive prices and have them delivered directly to them. FMCGs find the traditional distribution chain to be inadequate as well, making it expensive for them to serve kiosk-type retail outlets, leading to high incidences of product stock-outs and lost sales opportunities. By providing FMCGs with good data visibility, we solve this major problem of theirs.

We are recruiting to fill the position below:

Job Position: Fulfillment Manager

Job Location: Lagos
Emploment type: Full-time

Job Summary

• Shall be the overseer of efficient receipt, storage, value adding services and dispatch of a wide range of products in the region. Will be focused on ensuring productivity targets being met and that warehouses in his region as well as dispatch and logistics processes are prompt and smoothly running in the organization.
• Manage the frontline fulfillment process in the market as part of delivering its overall operational objectives. The role requires one who is capable of multitasking effectively in a fast paced, dynamic environment so as to perform the roles responsibilities in a manner that maximizes profits.

Key Responsibilities

• Strategic implementation: Lead the implementation of special strategic projects.
• Project Management: Support the leadership team with the growth, innovation and expansion plans including the planning, execution, monitoring and evaluation. 
• Expansion: Direct the in-country expansion plans. Supervise warehouse search and lead lease signing; monitor market set up and collaborate with the relevant teams to drive effective set-up and market penetration. 
• Business Advisory: Provide advice and guidance to stakeholders concerning the development of business projects; including project scope, resourcing, timelines, charter and budget. 
• Research: Lead detailed research on a wide variety of issues and topics relating to the special projects, supporting the documentation of acquired information for the leadership team. 
• Change Management: Provide strategic oversight in leading and implementing a corporate change management process.
• Reporting: Develop and present reports for the senior management on the progress of these projects highlighting potential risks and delays. 

Qualifications

• A bachelor’s degree in Business Administration, Strategic Management or a related background
• Minimum of 5 years as a Fulfillment Manager or Operations manager in a Supply chain business.
• Business Acumen/ Entrepreneurial Thinking.
• Drive for Execution.
• Stakeholder Management;
• Demonstrated ability to influence others, create alignment, generate a commitment to goals and inspire others to action.               
• Demonstrable experience of business contractual negotiations (with third parties)
• In depth demonstrable understanding of the business across the different functions (prior cross functional exposure).                                                              Knowledge and ability to effectively work with project management software tools (e.g MS Project, Jira etc);
• Able to apply creative approaches to address issues and to shift priorities and maintain momentum on multiple projects and objectives.