Guest Service Agent Job at Movenpick Hotel

Movenpick Hotel Ikoyi Lagos is situated on the gateway to Victoria Island in the leafy green business district of Ikoyi. The luscious garden creates an urban oasis for stays whether on business or holiday. Home to 181 rooms and luxurious suites offering classic comfort, wifi and necessary room amenities. Enjoy the flavours of Nigeria and the World at our restaurant or Pool bar. Keep yourself in balance by using the fitness centre or enjoy a swim in the swimming pool. Conference and events spaces are available.

We are recruiting to fill the position below:

Job Position: Guest Service Agent

Job Location: Lagos
Job Schedule: Full-Time
Job-Category: Rooms
Job Type: Permanent

What You wil be Doing

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotel front office reception experience preferable
• A First Degree or its equivalent in social discipline
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.