Head, Branch Operations Job at Optimus Bank

Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.

We are recruiting to fill the position of:

Job Position: Head, Branch Operations

Job Location: Kaduna
Job Type: Full-time

Key Responsibilities 

• Ensure effective administration of the cash management and vault access control
• Liaise with all internal and external auditors to ensure there are no exceptions or penalties/fines.
• Regular review of reports and internal ledgers.
• Ensure all possible failure points/lapses in branch operations are identified and resolved.
• Create a positive, supportive, and collaborative work environment for efficient internal customer service delivery.
• Ensure Prompt rendition of all required regulatory and internal reports.
• Business Office Staff supervision and coordination
• Availing Branch-wide Transaction Approval
• Customer Service Bench marking Standards Maintenance
• Customer Complaints Management
• Ensure adequate training for all staff
• Coordination of Bank-wide Cash Management Unit
• Proofs Preparation and Transactions Reconciliation
• Regulatory compliance and monitoring
• Builds Customers' Interest in the Bank’s Products and Services
• Drive digital adoption in line with the Bank’s strategy

Requirements

• A Bachelor's Degree in Finance, Business Administration, Economics, or any related field.
• Minimum of 5 years of banking experience in Branch Operations.

Benefits

• Limitless Growth.
• Positive and Inclusive Work Environment.
• Tailored Rewards and Recognitions.
• Continuous learning environment.
• Health and Wellness Benefits.