Head, Technical Operations Job at ipNX Nigeria Limited

IPNX Nigeria Limited is one of the fastest-growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses, and residents with innovative, world-class services.

We are recruiting to fill the position below:

Job Position: Head, Technical Operations
Job Location: Lagos
Division: Business
Function: Technical Operations
Department: Technical Operations
Reporting to: Divisional CEO, Business
Location: Lagos
Travel Frequency: Occasionally
Work Schedule: 8:00 AM - 5:00 PM

Purpose

• Lead the long-term technical strategy for the business division, overseeing network design, optimization, security, service delivery, and program management. Develop team capabilities.

Key Responsibilities

• Manage 24x7 technical infrastructure operations and availability.
• Lead IT infrastructure services team, setting goals, prioritizing projects, and managing budgets.
• Define overall mission of the infrastructure services team.
• Provide operational support for network operations and technical assistance center.
• Develop and articulate IT strategies and vision to stakeholders.
• Support internal technical operations and projects.
• Establish KPIs and metrics for technical operations.
• Maximize operational efficiency and drive cost reduction.
• Collaborate with IT and business leaders to implement strategic plans for IT infrastructure.
• Design scalable, fault-tolerant network architecture for corporate clients.
• Manage technical operations, setting strategic direction and objectives.
• Lead technology infrastructure implementation and operation.
• Demonstrate leadership in team development and operational excellence.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field (2.2/Upper Credit Minimum).
• 15+ years of experience in network and infrastructure operations.
• 10+ years of experience in technical operations management.
• Master’s Degree or MBA preferred.
• ITIL and PMP certifications desirable.
• Strong leadership and interpersonal skills.
• Demonstrated operational excellence and problem-solving abilities.
• Experience in Agile project management and large-scale system architecture.
• Customer-focused, tech-savvy, results-driven mindset.