Help Desk Support Officer Job at Green Height Technology

Green Height Technology is an indigenous ICT and servicing firm that provides services and solution in areas of telecommunications, information technology, security.

We are currently recruiting suitable candidates for the position below:

Job Position: Help Desk Support Officer
Job Location: Lagos

Job Description

• Respond to requests for technical assistance in person, via phone, chat or email
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow up with customers and users to ensure complete resolution of issues
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Resolve technical problems with Local Area Networks and Wide Area networks
• Prepare activity reports
• Inform management of recurring problems
• Stay current with system information, changes and updates

Requirements

• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Experience researching, analyzing and interpreting automated system problems
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support
• Oral and written communication skills
• Minimum of a Diploma in any field.

How to Apply
Interested and qualified candidates should send their Applications to: jobs@greenheighttechng.com using the "Job Title" as the subject of the mail.

Note: Multiple applications will not be considered.