Helpdesk Supervisor Job at So Fresh

So Fresh is a healthy food company with operations across Nigeria. At So Fresh, we believe food should be fresh and close to nature as much as possible; hence, we create tasty, fresh, delicious healthy food options.

We are recruiting to fill the position below:

Job Position: Helpdesk Supervisor

Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary


  • Serve customers by providing product and service information.
  • Resolve customers’ concerns, complaints and obtain feedback.
  • Train and mentor, the online sales and helpdesk team on company standards and expectations
  • Cross-sell and up-sell product items.
  • Ensure sales are closed at the stipulated time.
  • Provide leadership, coaching and direction to the Online sales team.

Requirements

  • Candidates should possess a B.Sc or HND certification in a relevant field
  • 2 -3 years of experience in a customer service role in the food/retail industry
  • Willingness to work on a shift basis and weekends
  • Possess excellent telephone etiquette.
  • Ability to remain professional and courteous with customers at all times
  • Experience coaching and supervising a team is desirable.
  • Working knowledge of customer service principles & practices
  • Computer literacy is highly required.

Salary
N80,000 - N120,000 / Month.