Hostess Job at One StepAhead Consulting

One StepAhead Consulting is your one-stop-shop HR Solutions Provider, helping you turn your business goals into reality with our comprehensive suite of strategic HR Solutions. We have identified the need to support organizations to ensure optimum service delivery which includes meeting legal requirements, hiring and retaining the best talents, and improving business efficiency.

We are recruiting to fill the position below:

Job Position: Hostess

Job Location: Lekki Phase I, Lagos
Employment Type: Full-time

Job Summary

• We are seeking enthusiastic and welcoming hostesses to join our Restaurant and Lounge.
• As a hostess, you will be the first point of contact for our guests, creating a positive and memorable first impression.
• Your primary responsibilities will include greeting and seating guests, managing reservations, and coordinating with waitstaff to ensure a smooth dining experience.
• If you have a friendly demeanour and enjoy providing exceptional hospitality, we invite you to be a part of our hospitality team.

Key Duties & Responsibilities

• Warmly greet and welcome guests as they arrive, creating a positive and inviting atmosphere.
• Manage and prioritize guest reservations, ensuring efficient seating arrangements.
• Communicate estimated wait times to guests and offer comfortable waiting areas if necessary.
• Assist in managing the reservation book, including recording guest details and special requests.
• Inform guests of any special promotions, events, or menu changes.
• Escort guests to their tables, providing menus and assisting with seating preferences.
• Maintain a clean and organized waiting area, ensuring it is tidy and well-presented.
• Answer phone calls and assist with inquiries, reservation requests, and general information.
• Coordinate with waitstaff to manage the flow of guests and ensure efficient table turnovers.
• Thank guests for their visit as they depart and invite them to return.
• Collaborate with team members to provide excellent customer service and address any guest concerns.

Key Requirements

• Minimum of 4 years of experience as a hostess in a similar customer-facing role.
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using reservation management software is a plus.
• Friendly and welcoming demeanour with a strong customer service orientation.
• Ability to remain calm and courteous under high-pressure situations.
• Attention to detail.
• Applicants must be able to commute conveniently

Method of Application
Interested and qualified candidates should send their CV to: info@1stepahead.group using the Job Position as the subject of the mail.