Hostess Job at Virtual PALyn
Virtual PALyn, an HR and Business consulting company, is recruiting suitable candidates to fill the position below:
Job Position: Hostess
Job Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
Guest Reception:
- Greet arriving guests with a friendly and welcoming attitude.
- Escort guests to their tables and ensure they are comfortable.
- Handle guest inquiries, reservations, and special requests promptly and courteously.
Seating Management:
- Manage the flow of guests and table assignments efficiently.
- Coordinate with servers to balance workload and ensure even distribution of guests.
- Maintain awareness of table turnover and be prepared to seat new guests promptly.
Reservations:
- Receive and confirm reservations over the phone, in-person, or through online platforms.
- Keep an organized record of reservations and manage any changes or cancellations.
Waiting Area and Reception:
- Ensure the waiting area is clean, organized, and comfortable for guests.
- Keep track of guest waiting times and communicate delays, if any, courteously.
Menu and Specials:
- Familiarize yourself with the menu and daily specials to answer guest questions.
- Assist guests with menu choices and provide recommendations as needed.
Collaboration:
- Work closely with the kitchen and serving staff to maintain smooth communication and operations.
- Relay any guest preferences, allergies, or special requests to the appropriate personnel.
Upselling and Promotion:
- Promote additional services, special promotions, and loyalty programs to enhance the guest experience.
- Upsell menu items and beverages to increase revenue.
Appearance and Professionalism:
- Maintain a polished and professional appearance at all times.
- Adhere to company uniform and grooming standards.
Conflict Resolution:
- Handle guest complaints or issues with patience and empathy.
- Escalate any complex situations to a supervisor or manager as needed.
Qualifications
- Excellent interpersonal and communication skills.
- Ability to multitask and handle high-pressure situations.
- Customer service experience is a plus.
- Familiarity with reservation management systems is beneficial.
- Knowledge of menu items and culinary preferences is advantageous.
- Friendly and approachable demeanor.
- Strong organizational skills and attention to detail.
- Flexibility to work shifts, weekends, and holidays as required.
Method of Application
Interested and qualified candidates should send their CV to: hrofficevpal@gmail.com using the Job Position as the subject of the mail.
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