Hotel Front Desk Personnel Job at West African Vocational Education (WAVE)

West African Vocational Education (WAVE) is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged.

We are recruiting to fill the position below:

Job Position: Hotel Front Desk Personnel

Job Location: Lekki, Lagos

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Attend to bookings and inquiries by guests and ensure a seamless booking process for guests.
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Ensure all payment and reservations are made for the day
• Ensure guest satisfaction
• Provide basic and accurate information inperson and via phone/email

Requirements

• Understanding of Guest Relations in a Hotel environment
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Customer service attitude
• Proven work experience as a Receptionist, Front Office
• Professional attitude and appearance
• Good written and verbal communication skills
• Organizational skills
• Professional attitude and appearance.

Method of Application
Interested and qualified candidates should forward their CV to: recruitments@waveacademies.org using the Job Position as the subject of the email.