Hotel Operations Manager Job at Mulligan Hotel

Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.

We are recruiting to fill the position below:

Job Position: Hotel Operations Manager

Job Location: Sabo, Yaba - Lagos
Employment Type: Full-time

Job Functions

• Provide strategic direction and leadership for all hotel departments.
• Lead the development and execution of comprehensive business plans.
• Work closely with department heads to ensure seamless execution of all activities and functions.
• Manage and address guest concerns, taking ownership of guest satisfaction.
• Collaborate with the sales team to build and maintain strong relationships with corporate clients and acquire new business.
• Ensure legal compliance with regulations regarding health & safety, fire, and other legal requirements.
• Oversee all aspects of hotel operations, ensuring guest satisfaction and adherence to quality standards.
• Foster a positive and productive work environment, motivating and developing the hotel's executive team.
• Respond to audits and implement continuous improvement initiatives.
• Oversee internal and external audits to maintain the highest operational standards.
• Manage and develop vendor relationships to secure essential equipment and services.

Requirements

• Bachelor's Degree in Hospitality Management or a related field.
• Minimum of 8 years experience in the hospitality sector, with at least 5 years in a role as Hotel Operations Manager.
• Genuine passion for hospitality.
• Profound knowledge of hotel operations, revenue management, and industry best practices.
• Flexibility to work extended hours, weekends, and holidays as required.

Method of Application
Interested and qualified candidates should send their CV in MS Word or PDF to: career.dominostores@gmail.com using "Hotel Operations Manager" as the subject of the mail.

Note: Only qualified candidates would be shortlisted.