Human Resources Business Partner (HRBP) Manager Job at PalmPay

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Position: Human Resources Business Partner (HRBP) Manager

Job Location: Lagos

Role Overview

• We are seeking a highly strategic and experienced Human Resources Business Partner (HRBP) Manager to join our dynamic HR team. This role will serve as a trusted advisor to senior leadership and departmental heads, driving people-focused strategies that strengthen organizational effectiveness, enhance employee engagement, and align with PalmPay’s long-term growth objectives.
• The HRBP Manager will be responsible for building strong partnerships across the business, delivering end-to-end HR solutions in performance management, talent development, employee relations, and workforce planning.
• The ideal candidate is results-driven, people-oriented, and skilled at balancing strategic initiatives with hands-on HR operational support.

Key Responsibilities
Stakeholder Engagement:

• Act as a strategic partner to business leaders, providing guidance on organizational design, workforce planning, succession planning, and leadership development.
• Foster and maintain strong relationships with leaders and employees across all levels of the organization.
• Collaborate with senior leadership to align HR strategies with business goals and influence organizational change initiatives.

Talent Management & Development:

• Design and implement talent management strategies covering recruitment support, onboarding, career progression, succession planning, and retention.
• Partner with the Learning & Development team to assess training needs and deploy learning interventions that close capability gaps.
• Promote and drive diversity, equity, and inclusion (DEI) initiatives across teams and geographies.

Performance Management:

• Lead the full performance management cycle, including goal-setting, mid-year reviews, and annual appraisals.
• Provide coaching and support to managers to build a feedback-driven, high-performance culture.
• Analyze performance data, identify trends, and recommend interventions to enhance productivity and employee engagement.

Employee Relations & HR Operations:

• Provide expert guidance on complex employee relations issues, ensuring alignment with company values, labor laws, and compliance standards.
• Oversee adherence to regulatory requirements across all operating locations.
• Support HR operations including payroll processes, HR reporting, and maintaining accurate employee records on the HRIS.

HR Data & Analytics:

• Leverage HR data and metrics to generate actionable insights for decision-making and strategic planning.
• Track and report on HR KPIs and workforce analytics to evaluate HR program effectiveness and identify areas for improvement.

Requirements
Education & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is an advantage).
• Minimum of 6–8 years’ progressive HR experience, including at least 3 years in a HRBP or HR leadership role.
• Professional HR certification (e.g., CIPM, SHRM, PHR) strongly preferred.
• Proven success in managing HR in a high-growth, fast-paced environment (experience in tech, fintech, or financial services is desirable).
• Experience working with distributed teams across multiple locations.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Google Workspace.
• Hands-on experience with HRIS platforms, performance management tools, and data visualization systems.
• Strong knowledge of Nigerian labor laws; familiarity with employment practices in other African countries is an added advantage.

Core Competencies:

• Exceptional stakeholder management and relationship-building skills.
• Strong analytical and problem-solving abilities with a data-driven mindset.
• Sound judgment in handling sensitive employee matters and maintaining confidentiality.
• Ability to manage multiple priorities while driving HR strategic projects.
• Excellent communication, facilitation, and presentation skills.
• Strong leadership presence with proven coaching and mentoring cap.