IROKO Partners Graduate Recruitment of Offline Agent -100 Positions

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totalling 10,000+ hours.

We are recruiting to fill the position of:

Job Title: Offline Agent

Location: Nigeria
Duration: 3 Month Fixed Term Contract with possibility for extension
Slot: 100

Team Mission Statement  

• To subscribe new customers in Nigeria to Irokotv
• To educate and train visitors/customers in Nigeria on how to use Irokotv

Position Summary

• To attract visitors to the Irokotv kiosk, provide point of sales assistance, and sell Irokotv subscriptions!

Duties & Responsibilities

• Attracting visitors to Irokotv kiosks and creating a fun, lively kiosk environment
• Teaching kiosk visitors how to download and use the Irokotv app
• Selling Irokotv subscriptions to kiosk visitors to ensure you meet your monthly sales target
• Subscribing visitors to Irokotv subscription plans and helping them download movies on their phones
• Managing cash transactions and remitting cash balances to Irokotv
• Calling Irokotv customers, teaching them how to use the app, and documenting their feedback/concerns
• Troubleshooting and resolving customers’ problems with our product or escalating issues to the Irokotv customer support team
• Achieving and maintaining proficiency with our escalation matrixes
• Consistently staying up-to-date with new Irokotv products/services
• Providing weekly reports on customer feedback to management

Requirements

• Previous sales or customer service experience is a PLUS!
• Must be friendly and fluent in English
• Should be familiar with smart phones (Android) and mobile applications

Salary
N40,000+ On Target Bonus Scheme.