IT Assistant

BBC Media Action was founded in 1999 by the BBC as its international development charity. We apply the editorial standards of the BBC, build on its values and often work closely with the BBC World Service and other BBC departments. However, we are legally and financially independent and work to a distinct mission. Originally known as BBC World Service Trust we changed our name to BBC Media Action in December 2011.

We are recruiting to fill the position below:

Job Position: IT Assistant
Job Location: Abuja, Nigeria
Department: Operations, Admin and HR
Reports to: IT Officer 
Start Date: Immediate
Type of Contract: Fixed Term
Duration of Contract: 6 months (with possibility of extension)

Job Purpose

• We require a dynamic team-player with excellent IT skills to join our IT team to assist in the management of our office IT systems. 

Main Duties

• Assist the IT Officer in maintaining IT infrastructure in the office, including server, workstations, UPS, printers and others.
• Troubleshoot and solve IT challenges in line with BBC Media Action best practice and protocols.
• Ensure that all business and pool computers have up to date anti-virus protection, and help IT Officer, the London-based IT team, and the Nigeria Senior Management Team ensure the office complies with all relevant BBC cybersecurity protocols and best practice.
• Help the IT Officer and the Senior Management Team ensure the office adheres to data protection regulations (GDPR) and other relevant data protection and privacy policies.
• Set up new users with desktops, laptops, printers and Wi-Fi devices.
• Support staff with IT needs, including setting up multimedia presentations, online conferences, and teleconferences.
• Provide other relevant general technical, electrical and IT support to the office.
• Perform any other duties as may be assigned.

Skills, Knowledge and Experience

• Demonstrated interest in IT infrastructure, software and hardware.
• Experience with and knowledge of Local Area Network, IP addressing, DNS, Cisco device management.
• Working knowledge of Storage Area Network (SAN).
• Familiar with Windows server 2012 and Windows 10 environment client workstations.
• Experience using systems (applications) such as Microsoft Office 365, SharePoint, OneDrive, etc.
• Familiar with media environment and in configuring media hardware/software such as Adobe Creative Cloud, other editing hardware/software, and Mac computers.
• Ablity to use analytical and technical skills in solving problems.
• Strong time-management skills and the ability to multitask.

Key competencies:

• The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies.
• Analytical Skills: Simplifies complex problems, processes or projects. Identifies casual relationships and constructs frameworks for problem-solving and/or development.
• Decision Making: Is ready and able to take initiative, originate action and be responsible for the consequences of decisions.
• Motivation/Drive: Constantly seeks to do things better through setting more challenging goals.
• Flexibility: Adapts to changing circumstances and displays a positive attitude to the process of change.
• Self-Awareness: Have an understanding of own strengths, limitations, emotions, etc. and how it impacts on others.
• Teamworking: Ability to establish harmonious work-relationships with colleagues in a multicultural environment.

Interested and qualified candidates should send their CV's and Capability Statements
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Note:

• A job description is a written statement of the essential characteristics of the job, with its principal accountabilities incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance.  This is not intended to be a complete, detailed account of all aspects of the duties involved.
• Only shortlisted candidates will be contacted.