IT Customer Service Representative Job at Tempkers Limited

Job Position: IT Customer Service Representative

Job Location: Wuye, Abuja (FCT)
Employment Type: Full-time

Job Description

• Our client seeks the services of a Tech savvy (Female) for the position of a website Back-end attendant for multiple client requests.
• The ideal job holder will not need core knowledge of Technical coding but must be conversant with handling request from company websites, social media pages and related correspondent channels.

Responsibilities

• Take and receive orders from clients on the company's website (Back end)
• Monitor the website traffic and request ratio from clients about products and services
• Update/upload products with descriptions and monitor the website
• Send emails from the website
• Use and respond to product website modules
• Update prices/change on the website
• Supervise website correspondent
• Create reports for website sales
• Respond to chats and orders (Web chats and Whatsapp)
• Place orders on the website and process orders for the entire website (Nigeria and other countries)
• Update order status
• Clear cache from the website
• Attend to all abandoned carts, missing orders failed, and canceled orders on the website.
• Review and change the status on the website and delete products that are no longer in use
• Creation of coupon codes
• Update store locator where necessary.
• Improve the user experience of the website regularly

Requirements
Candidates should possess the following qualities:

• Should have a Degree in Mass Communication or any related course.
• Should have at least 1 year of experience working as in a similar role handling the website request line of a company
• Should be empathetic and courteous
• Should be able to communicate effectively (written and verbally)
• Should be social media & tech savvy
• Should be open to learning
• Familiarity with Amazon, Etsy, and 3cx software features is a plus.

Method of Application
Interested and qualified candidates should send their CV to: applications@tempkers.com using "IT Customer Service Representative" as the subject of the mail.

Note

• Only qualified candidates will be contacted.
• Only females will be considered.