IT Support Job at Gracetech Group Limited

Gracetech Group Limited is a group of professional technology experts, available to manage and perform your software projects anywhere in the world. Gracetech group has several subsidiaries which are classified under several sectoral domains such as technology, power, energy, real estate, finance solutions, e-commerce, hospitality etc.

We are recruiting to fill the position below:

Job Position: IT Support 

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• We are seeking a highly skilled IT Support Specialist to join our team. 
• The ideal candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring seamless IT operations within the organization. 
• If you are passionate about technology and customer service, we would love to hear from you.

Responsibilities

• Provide first-level IT support and respond to technical inquiries from employees.
• Diagnose and resolve software, hardware, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist with IT security measures, ensuring systems are protected from threats.
• Maintain IT documentation, including system configurations and troubleshooting steps.
• Support the deployment of new technologies and IT projects.
• Collaborate with different departments to optimize IT processes and efficiency.
• Train staff on IT best practices and software usage.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proven experience in an IT support or technical support role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with networking concepts, including LAN, WAN, and VPNs.
• Experience with cloud services, cybersecurity, and system administration.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and interpersonal skills.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.

Method of Application
Interested and qualified candidates should send their CV to: gracetechcareers@gmail.com using the Job Position as the subject of the email.