IT Support Officer Job at KC Gaming Networks

KC Gaming Networks is looking to recruit suitably qualified candidates to fill the position below:

Job Position: IT Support Officer

Job Locations: Calabar - Cross River, Benin - Edo, Ibadan - Oyo & Abeokuta - Ogun
Reports To: IT Team Lead, Office Manager

Job Purpose

• IT support executive monitors and maintains the entire computer system and network infrastructure.  
• Also responsible for configuration, diagnoses and repairs on all computer systems.

Key Accountabilities

• Offer daily operations and systems support to internal and external customers
• Setting up of computer LAN for new outlet while providing solution to IT matters concurrently.
• Verify functionality of hardware and software components
• Conduct consistent network backup operations
• Installing and configuring computer hardware, software, systems, networks, printers, scanners, Lotto POS and other virtual products
• Planning and undertaking scheduled maintenance upgrades
• Restricting access to unauthorized site, downloads and users.
• Setting up accounts for staff, educate them on log in and resolve issues arising
• Install and train end users of club lightings and controllers
• Troubleshoot hardware and software issues in person, remotely and via phone
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts, checking computer equipment for electrical safety
• Maintaining records of software licenses
• Ensuring compliance to internal / IT usage policy
• Attending agents outlets to resolve critical IT issues
• Other duties as assigned by line Manager

Main Contacts
Internal:

• Line manager
• Maintenance
• Finance, customer care
• Agents

External:

• ISP
• Network contractors
• Radio installation vendors
• Hardware suppliers
• DSTV installers

Limits of Financial Authority ( If Applicable):

• No discretionary expenditure.
• All outlay must be authorized and approved by line manager and the board.

Required Qualifications / Experience

• HND / B.Sc in Computer Science / Engineering, Electrical / Electronic Engineering or related field
• Minimum of 2 years’ cognate experience
• Knowledge of systems engineering, computer maintenance, server administration, mobile phone repair, installation, repair and troubleshooting.
• Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting.
• Good interpersonal skills, should be able to interact with all staff across all level and cadre
• Creative, open to new ideas and ability to multi-task effectively.
• Willingness to work extended shifts.

Method of Application
Interested and qualified candidates should send their CV with a Cover Letter to: Recruitment@mybet9ja.com using the "Job Title & Location" as the subject of the email.