IT Support Officer Job at Skool Media Nigeria Limited

Skool Media is an organization poised to transform the process of teaching and learning in schools, homes and communities such that children, youths and adults can attain global competitiveness.

As part of our commitment to transform the quality and standard of education in Nigeria, Skool Media continues to invest in the Nigerian education sector through infrastructure support and upgrade, capacity building, and provision of stimulating learning spaces that support innovation and creativity

We are recruiting to fill the position below:

Job Position: IT Support Officer
Job Location: Lagos

Job Descriptions

• As an IT Support Officer, you will be required to work closely with the IT Manager. You will assist with
• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Talking to Staff or Clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshooting system and network problems, diagnosing and solving hardware or software faults
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Supporting the roll-out of new applications
• Setting up new users' accounts and profiles and dealing with password issues
• Responding within agreed time limits to call-outs
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritizing and managing many open cases at one time
• Rapidly establishing a good working relationship with colleagues
• Testing and evaluating new technology
• Conducting electrical safety checks on computer equipment.

Requirements

• B.Sc degree in Computer Science, ICT or any other related field.
• Must have at least 2 years work experience in a similar role.

How to Apply
Interested and qualified candidates should send their CV to: careers@skoolmedia.ng using the "Job title" as the subject of the email.