IT Support Officer Job at Smile 360 Dental Specialists

Smile 360 Dental Specialists is the leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”.

We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontic, Family dentistry, and Periodontics. Our practice is extremely customer-friendly, ensuring that every visit is stress-free, memorable, fun, and worthwhile. We are passionate about oral health, giving superior customer interaction, and first-class standard services that you would expect in London or Dubai. With proficient and tested professionals committed to making every visit to our world-class luxurious facility seamless and enjoyable at every level.

We are recruiting to fill the position below:

Job Position: IT Support Officer

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• The IT (User Support) Officer to provide technical support & assistance to individual users and teams across the Organization by installing, configuring, testing and upgrading computer hardware & software where required; contributing to the detection & resolution of various issues to ensure the smooth operation of the Organization’s IT infrastructure.

Responsibilities

• Installation, set-up and sharing of desktops, laptops, printers, scanners etc. across the Company’s LAN/WAN.
• Set up new users’ accounts & profiles, handling related e.g., password issues.
• Deploy, monitor and maintain network infrastructure (IP address, subnet mask, static routers, switches, DHCP switches, DHCP servers, wireless access points etc.).
• Conduct of basic troubleshooting/diagnostics of system & network problems, basic repairs or upgrades of computer hardware, software and peripherals e.g., printers.
• Create and deploy email configuration, user, and file permission over the network.
• Provide user support for all staff of the Organization through a series of actions (face-to-face, via email/messenger platforms or over the phone,) to help set-up systems or resolve issues.
• IT Project Management support.
• Liaise with relevant vendors/suppliers/contractors etc. on behalf of the Organization.
• Provide administrative support to the IT team, including generation of various documents, manuals and reports.
• Perform others functions as may be assigned by the IT Coordinator.

Knowledge and Skill Requirements

• HND qualification
• 2 - 3 years of relevant work experience in the same or similar role.
• IT user-support specific skills (LAN/WAN, TCP/IP, network security & MS Office support) and experience.
• Strong verbal & written communication skills.
• Well-developed time-management skills, with the ability to prioritize multiple assignments.
• Understands discretion and can handle confidential & sensitive data/information accordingly.
• Can demonstrate job commitment and personal flexibility to meet dynamic organizational requirements and expectations.
• Excellent interpersonal skills.
• Must be analytical, with a logical approach to problem-solving.
• Committed to continuous learning & self-development.
• Capable of working independently, with minimum supervision.

Person Specification:

• Organized, detail-oriented, with a high level of integrity
• Efficient
• Courteous
• Proactive
• Problem-solver
• Driven and self-motivated
• Flexible
• A team leader and player.

Method of Application
Interested and qualified candidates should send their updated Resume to: jobs@smile360ng.com using the Job Position as the subject of the email.