Job Openings at Nisa Wellness Retreat

Nisa Wellness Retreat - With over ten years experience in the industry, our certified therapists are dedicated to providing you with the highest level of service, with each treatment and package fully customized and tailored to your personal needs.

We are recruiting to fill the following positions below:

1.) Night Manager / Manager on Duty (MOD)

Job Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time
Reports to: General Manager / Front Office Manager / Resident Manager

Job Description

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, Wellness policies and procedures, coaching, training, and correcting where needed.
• Direct and oversee all Wellness operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during the Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, make sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.
• Maintain a professional and high-quality service-oriented environment at all times.
• Act as manager on duty for the Wellness in the absence of the Manager dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
• Required to welcome our guests to the Wellness in a friendly and helpful manner, and ensure that the public areas are kept clean and tidy.
• Occasionally Assist guests with their luggage, be a point of contact for our guests, and other responsibilities to ensure all requirements are met during our guest’s stay.
• Must actively participate in the decision-making process on guest relocation for nights when over capacity, execute accordingly, and ensure a smooth relocation process. This effort must be coordinated with the Manager before the shift starts.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations, and delivering recognition and reward.
• Ensure the accurate completion of the daily night audit in a timely fashion.
• Must be able to perform the full night audit if needed.
• Oversee preparation of daily summary reports.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing.
• Should Show Initiative, Problem Solving, Staff Training, Team Leading.
• Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication.
• Be aware and able to enforce all fire-life safety procedures.
• Remain current in all updates about new procedures and training.
• Report any suspicious persons, activities, and/or hazardous conditions to the Security department and/or the Front Office.

Education

• Graduates with Bachelor's Degree and/or Diploma in Hotel or other related fields with 3 - 5 years of proven experience
• Computer Knowledge and experience in MS Office programs.

Prerequisites:

• Must be able to communicate in English writing and speaking and other languages are advantages. A good personality and charm are important to the Night Manager in the way to represents himself on behalf of Wellnessmanagement.

Salary
N120,000 Monthly.

Method of Application
Intereted and qualified candidates should send their CV to: hr@nisawellnessretreat.com using the Job Position as the subject of the mail.

Note: For further enquiry, please call: 08036154059 .

2.) Head, Sales & Marketing

Job Location: Abuja (FCT)
Employment Type: Full-time
Reports to: General Manager

Responsibilities

• Maintain and promote a teamwork environment with effective and clear communication amongst co-workers.
• Ensure the best client service is being made available through communication amongst the team, cross-training within the department, and appropriate office coverage.
• Works with sales team to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Works with the management team to create and implement a sales plan addressing revenue, customers, and the market for the segment led by the Head of Sales.
• Set an example through a professional, friendly attitude toward clients and co-workers, timely response to clients and co-workers’ needs, and observance of sales office standards.
• Ensure the Wellness meets or exceeds budgeted goals.
• Follow and track company cross-sell procedures.
• Utilize company profile database to determine geographic areas for Sales & Marketing calls while maintaining top and existing clients accounts.
• Assists with the development and implementation of promotions, both internal and external.
• Review and approve any special corporate negotiated rates by signing the guaranteed rate contract.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets an example with personal booking goals).
• Recommends monthly room nights target goals for sales team members.
• Creating a focus on attracting new business.
• Attending and contributing to the monthly sales strategy meeting
• Updating and owning the sales strategy & sales plan with the General Manager.
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Develop and send informative press releases to targeted lists highlighting all activities and promotions.
• Maintain and expand corporate incentive program via direct mail, personal visits, etc.
• Oversee and ensure the updating of rates, and promotions on the Wellness website, etc. without any rate parity.
• Responsible for the training of sales team and staff.
• Follow and promote Wellness standards with guests, and co-workers.
• Evaluate and drive the Wellness participation in the various sales channels, Market Sales, Event Booking Centres, Social Media platforms, etc.
• Monitors all day-to-day activities of direct reports.
• Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).

Requirements

• A high degree of commercial awareness and be able to understand links between sales and profit with excellent sales and negotiation skills. Good business sense and the ability to motivate and lead a team.
• Degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA.
• 5 to 6 years experience in sales and marketing or related professional areas. And min three years experience in a senior sales role.

Salary
N150,000 Monthly.

Method of Application
Intereted and qualified candidates should send their CV to: hr@nisawellnessretreat.com using the Job Position as the subject of the mail.

Note: For further enquiry, please call: 08036154059.

3.) Spa Therapist

Job Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are looking for an ambitious and energetic SPA Therapist with the required wealth of experience. You will be required to provide professional Therapy in the SPA.

Responsibilities

• The Spa Therapist will be responsible for providing professional spa treatments, including massages, body treatments, Aromatherapy, Deep Tissue, Maternity Massage, Stone Therapy, Hammam & Swedish Massage, and facials.
• The Spa Therapist will monitor clients' comfort levels, adjust treatments if needed, and maintain client records.

Qualifications

• Must be a certified or licensed Spa Therapist.
• Experience in various spa treatments.
• Knowledge of industry trends and spa products.
• Excellent communication and customer service skills.
• Flexibility to work on weekends, holidays, and evenings.
• Ability to stand for extended periods of time.
• Prior experience in luxury spas is an added advantage.
• Bachelor's degree in a related field is a plus.

Salary
N150,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr@nisawellnessretreat.com using the Job Position as the subject of the email.

Note: For more information, call: 08036154059.