Job Openings at Pickmeup International Company

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

We are recruiting to fill the position below:

Job Position: Male Administrative Staff
Job Location: Asaba, Delta
Employment Type: Full-time

Responsibilities

  • Monitor the operation and general activities of customers and drivers
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers
  • Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
  • Provide thorough, proactive support using various platforms including email, chat, and phone support.
  • Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
  • Create a template for customer satisfaction and loyalty
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.

Requirements

  • Candidates should possess an OND / HND / Bachelor's Degree
  • Candidates with 1 - 3 year experience with a ride hailing firm with IT knowledge.
  • Candidates must possess good computer and telecommunication skills.
  • Candidates must be innovative and creative.
  • Candidates must have the ability to work to achieve set targets and goals.
  • Candidates must have the ability to work in a competitive environment.
  • Candidates must have IT Knowledge.

Job Position: Email Marketing Manager
Job Location: Nigeria
Employment Type: Part-time

Responsibilities

  • Identify target audience and grow our email list
  • Design and implement direct email marketing campaigns
  • Proofread emails for clarity, grammar and spelling
  • Ensure mobile-friendly email templates
  • Write newsletters including all company updates
  • Upgrade our email templates using graphics, personalization and advanced features
  • Create email databases for lead generation
  • Analyze campaign performance and suggest improvements.

Requirements and Skills

  • Candidates should possess an OND / HND / Bachelor's Degree with 2 - 5 years work experience.
  • Proven work experienceas an Email marketing manager
  • Proficiency in marketing automation technology
  • Knowledge of SEO/SEM and Google Analytics
  • Excellent written communication and copywriting skills
  • Strong project management skills
  • An ability to work under tight deadlines.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job position and Location as the subject of the mail.