Job Openings at Pickmeup International Company

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

We are recruiting to fill the position below:

Job Position: Male Administrative Staff
Job Location: Asaba, Delta
Employment Type: Full-time

Responsibilities

• Monitor the operation and general activities of customers and drivers
• Monitor drivers relationship with customers
• Identifying trends and rending optimum service to customers
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
• Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Establish and maintain professional friendly relationship with drivers
• Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
• Provide thorough, proactive support using various platforms including email, chat, and phone support.
• Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
• Create a template for customer satisfaction and loyalty
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Provide weekly report for all activities and department.

Requirements

• Candidates should possess an OND / HND / Bachelor's Degree
• Candidates with 1 - 3 year experience with a ride hailing firm with IT knowledge.
• Candidates must possess good computer and telecommunication skills.
• Candidates must be innovative and creative.
• Candidates must have the ability to work to achieve set targets and goals.
• Candidates must have the ability to work in a competitive environment.
• Candidates must have IT Knowledge.

Job Position: Email Marketing Manager
Job Location: Nigeria
Employment Type: Part-time

Responsibilities

• Identify target audience and grow our email list
• Design and implement direct email marketing campaigns
• Proofread emails for clarity, grammar and spelling
• Ensure mobile-friendly email templates
• Write newsletters including all company updates
• Upgrade our email templates using graphics, personalization and advanced features
• Create email databases for lead generation
• Analyze campaign performance and suggest improvements.

Requirements and Skills

• Candidates should possess an OND / HND / Bachelor's Degree with 2 - 5 years work experience.
• Proven work experienceas an Email marketing manager
• Proficiency in marketing automation technology
• Knowledge of SEO/SEM and Google Analytics
• Excellent written communication and copywriting skills
• Strong project management skills
• An ability to work under tight deadlines.

Method of Application
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job position and Location as the subject of the mail.