Job Openings at Renmoney

Renmoney - We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the following positions below:

1.) User Sucess Advisor (Telesales Agent)

Job Location: Lagos
Job type: Full-time

Role Description

• This is a full-time on-site role as a User Success Advisor (Telesales agent) at Renmoney in Lagos. As a User Success Advisor, you will be responsible for providing sales support.
• You will communicate with customers to understand their needs, answer inquiries, and provide product information.
• You will also assist customers in completing application forms, explaining loan terms, and ensuring a seamless user experience.

Requirements

• Customer Service and Communication skills
• Retail Sales and Sales skills
• Strong problem-solving and decision-making abilities
• Excellent verbal and written communication skills
• Customer Experience skills
• Ability to build rapport and establish relationships
• Ability to work in a fast-paced environment
• Experience in the financial industry is a plus

Click here to apply online

2.) Head, Engineering

Job Location: Lagos
Employment Type: Full Time

Job Description

• Work closely with the product team to develop new products/platforms and to implement business requirements in existing products
• Optimize T2M and achieve efficiency of your teams
• Provide reliable and smart solutions to serve customer needs
• Work closely with the CTO to implement industry best practices

Requirements
Required:

• A minimum of 5 years of proven work experience in Software development
• Experience in developing applications using Java EE platforms
• Experience with jQuery, Ajax, JSON, CSS, HTML, Spring, Spring boot, Struts, Hibernate
• Excellent skills in DB Schema design and SQL development, excellent knowledge of SQL

Preferred:

• Experience as a solutions architect
• Experience in managing remote teams

Click here to apply online

3.) Contact Centre Manager

Job Location: Ikoyi, Lagos
Employment Type: Full time

Responsibilities

• Provided operational and strategic leadership for a multidisciplinary contact center encompassing sales, customer service, and retention specialists.
• Oversee the day-to-day running of the contact center, monitoring supervisors and their activities to ensure compliance to company processes and procedures
• Responsible for developing and implementing contact center strategies and policies with a focus on efficiency and effectiveness, while reflecting industry best practice.
• Responsible for improving contact center quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maintain and improve contact center operations by monitoring system performance, system audits and analyses; managing system and process improvement and quality assurance programs.
• Develop and maintain a robust internal quality framework with clearly defined and measurable criteria which ensures that all responses are of a high standard.
• Develop customer service procedures, policies and standards.
• Interface with the other departments/teams to address issues that affect the contact center (sales and customer service).
• Ensure customer satisfaction at each interaction, within a defined TAT, and create case studies to provide recommendations for service enhancement.
• Monitor and maintain the quality of interaction with customers (Audits & Quality Improvements).
• Devise and implement analytical frameworks to identify complaint trends, measure performance and capture issues from customer satisfaction surveys to drive and deliver continuous improvement in the business.
• Provide team leadership and development through mentoring, manpower planning and skill set development.

Requirements

• Candidates should possess HND / B.Sc Degrees
• Expert level experience in Customer Service and Relationship Management
• Strong blend of analytical, decision-making and creative problem solving skills
• Experience as a Manager of a business function for at least 5 - 6 years
• Experience leading dynamic brainstorming sessions
• Highly entrepreneurial. Very hands-on in defining objectives and producing deliverables in a fast-paced environment.

Click here to apply online