Job Openings at Wangai Management Company Limited

Wangai Management Company Limited is a business growth consulting firm; we help visionary entrepreneurs to set up, manage, and scale their businesses. Our core offerings are Customer Relationship Management, Customer Service, Business Incorporation & Compliance, Human Resources, Business Management, and Training & Development. Currently, the company runs 2 brand arms namely Wangai Management and Customer Experience HQ, both of which your role covers.

We are recruiting to fill the following positions below:

1.) Business Manager

Job Location: Surulere, Lagos
Work Structure: Monday - Saturday (8am-6pm) Onsite

Job Summary

• We seek young and talented great minds to join our amazing team. Urgent and immediate start.

Job Description / Responsibilities

• This is an on-site role: Attend to customers in store full time
• Reports directly to the CEO and serves as line manager to all other team members
• Manage the entire store operations, in-store, sales agency and online
• Manage compliance of the team members in line, with the corporate strategic goals
• Process in-store transaction with use of POS software and print receipts
• Monitor delivery & logistics of customer’s orders
• Manage customer experience / feedback in-store
• Manage procurement, track inventory and book keeping
• Manage new and return customer records
• Receive sales agency and online orders and process orders for delivery
• Manage product dispatch and follow up with delivery of product.
• Generate weekly and monthly store / performance reports.

General Requirements

• Must have a good command of the English language (speaking and writing)
• Courteous, polite, and respectful
• Honest, diligent and punctual
• Must be ready to put on provided branded tops at work
• Must be proficient with use of computer & basic software; MS Office tool, Word, Excel, Power point.
• Must have basic photo & video editing skills with use of photo and video editing mobile Apps.
• Proven work experience in Sales, Customer Service, Operations Management, or similar roles
• Must be persuasive and able to close sales with prospective customers.
• Candidates should possess a Bachelor's Degree / HND with 3 - 10 years experience.

Salary
N120,000 monthly.

Application Closing Date: 10th February, 2025.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: hello.customerexperiencehq@gmail.com using the Job Position as the subject of the mail.

Note: If you do not reside along Surulere axis, do not apply.

2.) Administrative Assistant

Job Location: Mushin, Lagos
Employment Type: Full-time (On-site)
Work mode: Monday- Friday, 9 AM - 6 PM, Saturday: 9 AM - 3 PM

Details

• We are currently seeking a Factory Administrative Assistant for our factory located in Munshin, Lagos.

The top Job Responsibilities include

• Interface with clients on site and via phone or email warmly and professionally
• Provide information to clients and visitors about the company’s services
• Receive boards, cross-check, and take inventory of boards received or cut
• Prepare invoices and send to clients and confirm their payments
• Assist in setting up meetings and providing support during meetings
• Ensure the generator is serviced as and when due and that factory operators are fully kitted in their safety wears
• Manage the scheduling of appointments and maintain the calendar for the office
• Ensure the factory office is tidy and well-organized
• Coordinate with other departments to ensure smooth office operations
• Manage office supplies and place orders as needed
• Assist with administrative tasks, such as data entry, filing, and document management
• Assist the Factory Manager to plan production, aligning with clients to plan and execute their project specifications, and ensuring a smooth run of operations.

Qualifications

• OND or equivalent; additional certification in office administration is a plus
• 1-2 years of previous experience in Admin Management.
• Proven experience in administrative, customer relations, or related roles
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other digital tools
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to handle sensitive information with confidentiality
• Customer service-oriented with a positive attitude.

Salary
N80,000 monthly.

Application Closing Date: 31st January, 2025.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: hello.customerexperiencehq@gmail.com using the Job Position as the subject of the mail.

Note: If you do not stay around Mushin axis, do not apply.

3.) Social Media Executive

Job Location: Lekki Phase 1, Lagos

Description

• The Social Media/Customer Service Executive will be responsible for engaging with customers across Beautybytejj Studio social media platforms, whilst ensuring excellent customer service, conversation of leads to sale and maintaining a positive brand image.
• This role also includes the strategic development and creation of content ideas, a content calendar, and social media strategies that align with Beautybytejj’s brand goals.

Key Responsibilities

• Respond promptly to customer inquiries via social media, WhatsApp, phone, and email.
• Address and resolve customer complaints professionally, following Beautybytejj Studio policies.
• Keep a record of customer interactions and feedback, updating the Customer Service Database as required.
• Collaborate with the team to improve the customer experience based on feedback.
• Convert enquiries to sales, book and schedule customer’s appointment in alignment with the brand’s policy
• Manage Beautybytejj Studio social media accounts (e.g., Instagram, Facebook, TikTok, Twitter).
• Create and post engaging content, including captions and visuals, in line with the brand’s tone and marketing strategy.
• Engage with followers by responding to comments, direct messages, and mentions.
• Monitor and analyze social media metrics to optimize performance and engagement.
• Plan and execute promotional campaigns, including product launches and special offers.
• Coordinate with the creative team to develop relevant content for Beautybytejj Studio social media.
• Schedule regular posts to maintain an active presence, align with peak engagement times, and support marketing goals.
• Track beauty trends, customer preferences, and competitor activity to inspire new content ideas.
• Build an engaged community by creating interactive content like polls, Q&As, live sessions, and other forms of engagement.
• Organize online events, giveaways, and challenges that resonate with Beautybytejj Studio’s audience.
• Serve as a positive and knowledgeable representative of Beautybytejj Studio, upholding the brand’s values in every interaction.
• Work with influencers, brand ambassadors, and partners to promote products and services authentically.
• Create marketing strategies and ads management in order to grow the company’s online and offline presence.

Qualifications

• Bachelor's Degree in Communications, Marketing, Business, or related field (preferred).
• Proven experience in customer service, Content creation and social media management, preferably in the beauty industry (minimum of 3 years experience)
• Excellent communication and interpersonal skills.
• Proficiency with social media platforms and tools (Instagram, TikTok, twitter, scheduling tools, etc.)
• Familiarity with the beauty industry and a passion for customer experience
• Sales and Digital marketing skills is highly valuable
• Strong organizational skills and attention to detail.
• Ability to use a camera/iPhone to create clear and crispy captivating images and videos.
• Excellent use of Canva for contents graphic design and other editing apps. (e.g. CapCut)
• Candidates must live in close proximity to the company
• Only candidates who live in/around Victoria Island, Chevron, Obalende, Ikate axis will be considered

Workdays Schedule:

• 5 days a week (Tuesday-Sunday)Onsite
• Tuesday-Saturday: 9am-7pm
• Sunday: 12pm-7pm
• Probation: 3-6months

Salary and Benefits

• N150,000 / Month.
• Opportunities for professional growth and career advancement.
• A supportive and creative work environment with a passionate team.
• Health Insurance

Application Closing Date: 31st January, 2025.

Method of Application
Interested and qualified candidates should possess a CV and Cover Letter to: hello.customerexperiencehq@gmail.com using the Job Position as the subject of the email.