Job Openings at South Shore Women's and Children's Hospital

At South Shore Women's and Children's Hospital, we are focused on the provision of excellent and individualized care to our patients. We believe totally in the respect of humans, their choices and the diversity of our patients. We are continually upgrading our knowledge and skills to the benefit of our patients.

We also recognize that our staff are our most valuable assets and as such continuously prioritize their welfare, and also see to the provision of an environment that is conducive for optimal productivity and performance and which consistently support operational efficiency and effectiveness.

We are recruiting to fill the following positions below:

1.) Patient Liaison Officer

Job Location: Victoria Island, Lagos
Employment Type: Full-time
Reports to: Chief Operating Officer

Duties & Responsibilities

• Greet patients/visitors when they arrive, answer questions, and provide assistance when necessary.
• Answer incoming calls and deal with inquiries.
• Ensure patient privacy and confidentiality.
• Ensure the ward reception area and children’s play area are well maintained and clean.
• Accompany and assist patients to their rooms when admitted.
• Ensure all electronic forms and paperwork to patients are checked to ensure that required fields are completed properly.
• Maintain records of patient interactions and complaints for review and analysis.
• Attend and respond to patient's needs promptly and professionally.
• Ensure that meals are well served to patients and at the right time.
• Regularly check assigned areas (playroom, admission rooms and reception area).
• Conduct quality checks to ensure rooms meet the required standard before a patient is admitted.
• Follow up with patient after procedure to track patient's progress and ensure overall patient's satisfaction.
• To inform the clinicians or quality assurance of any questions or complaints from patients
• Investigate and deal with patients’ complaints and escalate to the appropriate department where necessary.
• Examine rooms and reception to determine need for repairs or replacement and make recommendations to management.
• Communicating a patient’s requests to doctors, nurses, and the other medical professionals who will care for them.
• Create weekly reports and statistics to the management.
• Complete other clerical duties as assigned.

Requirements
Minimum Education Qualifications:

• B.Sc or HND

Required Experience:

• 2-3 years of cognate experience
• Experience in hospitality/ hotels is an added advantage

Method of Application
Interested and qualified candidates should send their CV to: recruitment@southshorewch.com using the Job Position as the subject of the mail.

2.) Business Development Manager

Job Location: Victoria Island, Lagos
Employment Type: Full-time
Reports to: Chief Operating Officer

Duties & Responsibilities

• Driving business and ensuring sustained growth in patient data base.
• Develop strategic tools and techniques to acquire clients.
• Expanding business reach and proactively creating new sales leads/opportunities.
• Maintain and Build company brand image.
• Constantly interacting with prospective clients and maintaining cordial business relationship with Patients (both new and old).
• Identifying and establishing sustainable relationship with organisations vested in healthcare.eg HMO’s.
• Build and leverage on Hospital/Patient relationships founded on trust and integrity to facilitate opportunities (working with Customer care).
• Sourcing business development opportunities.
• Evaluating and sourcing feedback from patients.
• Work closely with customer care to uncover patient un- met needs and expectations.
• Ensure personal development (presentations career advancement programmes etc).
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization's value by keeping information confidential.
• Monitor patient complaints/concerns expressed in the media, collaborate with departments affected to ensure investigation and timely response.
• Manage, create and publish original, high quality content on social media platforms as well as design media strategies to achieve marketing targets.
• Track performance of various social media initiatives and develop/implement changes to improve business results.
• Contacting clients to inform them about new developments in the company’s services.
• Collaborate with other departments to achieve organisational goals.
• Assure for data entry by effective use of the tracking tool, monitor and follow up outcomes of patients complaints, communicate resolution of grievance, identify trends in patient satisfaction, initiate proposals to enhance quality of health care service delivery.
• Research and monitor activity of company competitors as well as communicate with industry professionals via social media to create a strong network.
• Develop weekly and monthly report to management.

Minimum Education Qualifications

• Bachelor's Degree.
• Masters Degree an advantage

Required Experience:

• Minimum of 3 years of experience.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@southshorewch.com using the Job Position as the subject of the mail.

3.) Medical Officer

Job Location: Victoria Island, Lagos
Employment Type: Full-time
Reports to: Medical Director

Duties and Responsibilities

• First point of contact to new patients on getting to the clinic, this involves getting both bio and clinical data so as to make a safe diagnosis.
• Conducting preoperative assessment on patients so as to detect condition that can negatively affect surgical outcome and instituting plans to remove this (It involves referring patient to other specialists).
• Monitoring and providing general care to patients on hospital wards and outpatient service.
• Ensuring adequate documentation of medical notes.
• Working with other doctors and other clinical staff as part of a team.
• Organising tests performed by outside facilities.
• Conducting Clinical audits, research and making presentations during clinical seminars.
• Follow up on Lab results to ensure effective dispensation of adequate care.
• Assisting with theatre including during minimal access surgeries and the routine obstetrics and gynaecology procedures.
• Carrying out other specific procedures and specialist investigations.
• Prepare summary of clinical care at prompt times.
• Assist in hospital rounds.
• Attend to any other work as assigned by the Medical Director or any other senior personnel.

Minimum Education Qualifications and Experience

• A Bachelor's Degree in Medicine
• 3 - 5 years of experience.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@southshorewch.com using the Job Position as the subject of the mail.