Job Vacancies at Stay & Homely Limited

Stay & Homely Limited is a boutique and luxury hotel that offers tailored experience and leaves an unforgettable memories, with unique locations in serene environments in Abuja and Lagos.

We are recruiting to fill the following positions below:

1.) Female Hotel Supervisor

Job Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are currently seeking an experienced and dynamic female Hotel Supervisor to join our team in the hotel and hospitality industry.
• The ideal candidate for this position will have a minimum of 7 years of relevant experience in a 5-star hotel environment, along with the necessary educational qualifications.
• The Hotel Supervisor will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and maintaining high standards of service.

Responsibilities

• Manage all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services, to deliver a seamless and exceptional guest experience.
• Develop and implement marketing & salesstrategies to maximize revenue, occupancy, and profitability, while maintaining cost control and budget management.
• Lead and motivate a diverse team of staff, ensuring effective communication, training, and development to achieve high levels of performance and guest satisfaction.
• Maintain a strong presence in the hotel, interacting with guests, handling complaints, and ensuring prompt resolution of issues to exceed guest expectations.
• Oversee the implementation and maintenance of hotel management systems, including POS (Point of Sale), PMS (Property Management System), KEYCARD, BOOKING ENGINE, and other relevant software.
• Collaborate with the sales and marketing team to develop and implement promotional activities, packages, and campaigns to drive occupancy and revenue.
• Ensure compliance with all health, safety, and licensing regulations, as well as brand standards and quality assurance requirements.
• Conduct regular inspections of the hotel facilities and guest rooms to ensure cleanliness, maintenance, and adherence to brand standards.
• Build and maintain strong relationships with suppliers, vendors, and contractors to ensure timely delivery of goods and services.
• Prepare and analyze financial reports, forecasts, and budgets, providing recommendations for improvements and cost-saving measures.

Requirements

• Relevant educational qualifications in hotel management, business administration, or a related field.
• A minimum of 7 years of experience in a managerial role within a 5-star hotel or luxury hospitality environment.
• Proven knowledge and experience in working with a range of hotel management systems, including POS, PMS, KEYCARD, BOOKING ENGINE, and other software.
• Strong leadership and people management skills, with the ability to develop and motivate a high-performing team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
• Sound financial acumen, with the ability to analyze financial reports, budgets, and forecasts.
• Exceptional problem-solving skills and the ability to handle and resolve guest complaints or issues in a professional and timely manner.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• A customer-centric approach, with a focus on delivering exceptional service and exceeding guest expectations.
• Familiarity with relevant health, safety, and licensing regulations within the hotel and hospitality industry.

Application Closing Date: 4th June, 2025.

Method of Application
Interested and qualified candidates should submit their CV to: recruitment.office@dreamcityproperty.com using the Job Position and Location as the subject of the email.

Note: Only those selected for an interview will be contacted.

2.) Porter & Front Desk Officer

Job Location: Maitama, Abuja (FCT)
Employment Type: Full-time

Job Summary

• Are you a customer-focused individual with a passion for providing excellent service in the hotel and hospitality sector? 
• We are currently seeking a qualified Porter and Front Desk professional with a minimum of 3 years of experience and relevant educational qualifications to join our team.

Responsibilities

• Greet guests upon arrival, assist with luggage handling, and provide directions and information about hotel facilities.
• Ensure the lobby and entrance areas are clean, welcoming, and well-maintained at all times.
• Assist guests with check-in and check-out procedures, including processing payments and issuing room keys.
• Monitor and control access to hotel premises, ensuring security protocols are followed.
• Handle reservations, cancellations, and modifications in the hotel booking system.
• Answer guest inquiries in person, over the phone, and via email, providing accurate and prompt responses.
• Coordinate with housekeeping and maintenance staff to address guest requests and resolve issues promptly.
• Maintain a log of guest requests, complaints, and feedback for follow-up and improvement.
• Assist with administrative tasks such as filing, data entry, and preparing reports for management.
• Uphold high standards of professionalism, hospitality, and customer service in all interactions with guests.

Requirements

• Diploma or degree in Hospitality Management, Tourism, or related field.
• Minimum of 3 years of experience in a customer-facing role within the hotel and hospitality industry.
• Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
• Strong organizational and multitasking abilities to handle various guest requests simultaneously.
• Proficiency in using hotel management software and reservation systems.
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• A service-oriented mindset with a genuine desire to exceed guest expectations and ensure a pleasant stay experience.

Application Closing Date: 2nd June, 2025.

Method of Application
Interested and qualified candidates should submit their CV to: recruitment.office@dreamcityproperty.com using the Job Position and Location as the subject of the email.

3.) Customer Service & Sales Executive

Job Location: Maitama, Abuja (FCT)
Employment Type: Full-time & Onsite

Job Summary

• Are you passionate about providing exceptional customer service and driving sales in the dynamic world of hotel and hospitality? We are looking for a skilled Customer Service, Marketing, and Sales Executive with a minimum of 3 years of experience and relevant educational qualifications to join our team.

Responsibilities

• Manage customer inquiries, feedback, and complaints in a professional and timely manner.
• Develop and implement marketing strategies to attract new customers and retain existing ones.
• Conduct market research and competitor analysis to identify business opportunities.
• Setup sales targetto achieve revenue targets and optimize occupancy rates.
• Create and execute promotional campaigns and special offers to increase bookings.
• Maintain a strong online presence through social media, website content, and online booking platforms.
• Coordinate with various departments to ensure seamless guest experiences and service delivery.
• Prepare sales reports, forecasts, and budgets to track performance and profitability.
• Participate in trade shows, events, and networking opportunities to promote the hotel brand.
• Stay updated on industry trends, customer preferences, and emerging technologies to enhance service quality.

Requirements

• Bachelor's Degree in Hospitality Management, Marketing, Business Administration, or related field.
• Minimum of 3 years of experience in customer service, marketing, and sales roles in the hotel and hospitality industry.
• Strong communication and interpersonal skills to engage with customers and stakeholders effectively.
• Proven track record of driving sales growth and achieving targets.
• Familiarity with CRM systems, digital marketing tools, and online booking platforms.
• Ability to work independently, multitask, and prioritize tasks in a fast-paced environment.
• Excellent problem-solving skills and a customer-centric approach to service delivery.

Application Closing Date: 3rd June, 2025.

Method of Application
Interested and qualified candidates should send their CV to: recruitment.office@dreamcityproperty.com using the Job Position and Job Location as the subject of the mail.