Loan Collection Agent Job at Careers Verified


At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Position: Loan Collection Agent
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • A Loan Collection Agent is responsible for contacting customers to recover overdue payments on loans or credit accounts.
  • The role requires excellent communication and negotiation skills to assist customers in resolving their outstanding balances while adhering to company policies and legal regulations.

Responsibilities
Customer Contact:

  • Reach out to delinquent account holders via phone, email, or in-person visits.
  • Establish and maintain professional relationships with customers to encourage timely payments.

Account Analysis:

  • Review customer accounts to identify overdue amounts and assess the reasons for delayed payments.
  • Analyze repayment history and determine the appropriate course of action.

Debt Recovery:

  • Negotiate repayment terms and payment plans with customers based on their financial circumstances.
  • Encourage full payment or establish partial payment agreements in line with company policies.

Documentation:

  • Maintain detailed records of all interactions with customers, including promises to pay, payments received, and any agreed-upon repayment schedules.
  • Update account status regularly in the system.

Compliance:

  • Ensure compliance with local laws and company policies related to debt recovery practices.
  • Handle sensitive financial information securely and responsibly.

Reporting:

  • Prepare reports on collection activities and account statuses for management review.
  • Highlight problem accounts and recommend further action, such as legal proceedings if necessary.

Customer Support:

  • Offer guidance and resources to customers who may require financial assistance or counseling.
  • Provide clear explanations of repayment terms and consequences of non-payment.

Qualifications

  • High school diploma or equivalent (Bachelor’s degree in finance, business, or related field preferred).
  • Proven experience in collections, customer service, or a related field.
  • Knowledge of debt recovery regulations and industry standards.
  • Proficiency in using CRM software and MS Office tools.

Key Skills and Competencies:

  • Communication Skills: Ability to communicate effectively and persuasively with customers from diverse backgrounds.
  • Negotiation Skills: Expertise in reaching mutually agreeable payment arrangements.
  • Empathy: Ability to understand customers’ financial difficulties and provide appropriate solutions.
  • Time Management: Efficiently handle multiple accounts and prioritize tasks.
  • Technical Proficiency: Familiarity with collection management software and basic accounting principles.
  • Problem-Solving Skills: Capable of devising creative solutions to encourage


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