Loan Recovery Agent - SCALE Job at Renda Limited

Renda is a technology solution that aggregates and digitizes access to the end-to-end logistics and fulfillment infrastructure that enables businesses to scale seamlessly and efficiently across Africa.

SCALE is Renda’s Value-Added Services (VAS) and Credit platform that powers essential mobility solutions such as vehicle repairs, fueling, insurance, CNG conversion, and financing. Through SCALE, we support drivers, fleet owners, and operators with access to tailored financial and operational services.

We are recruiting to fill the position below:

Job Position: Loan Recovery Agent - SCALE

Job Location: Abeokuta, Ogun
Employment Type: Full-time

Job Summary

• We are seeking diligent and result-oriented Loan Recovery Officers to support the timely repayment of loans and enforce agreed repayment terms.
• The ideal candidate will have strong interpersonal skills, persistence, a commitment to maintaining professionalism while driving results, and field recovery experience.

Key Responsibilities

• Engage directly with SCALE beneficiaries to recover outstanding loan repayments in the field.
• Educate beneficiaries on repayment terms, timelines, and the implications of default.
• Negotiate and document revised payment plans where necessary.
• Maintain accurate logs of repayment efforts and report daily activities.
• Escalate unresolved or high-risk accounts following internal recovery protocols.
• Collaborate with the finance, risk, and VAS teams to reconcile account statuses.
• Ensure all recovery efforts comply with company policies and regulatory standards.

Key Performance Indicators (KPIs)

• Loan recovery rate (%)
• Repayment promise-to-actual conversion rate
• Number of successful recoveries per period
• Accuracy and timeliness of recovery reports
• Compliance with escalation and documentation procedures.

Key Qualifications & Requirements

• 2–3 years of experience in loan collection, debt recovery.
• Strong field collections and recovery experience
• Strong negotiation, communication, and problem-solving skills.
• High level of professionalism, integrity, and persistence.
• Ability to work independently, manage multiple accounts, and meet deadlines.
• Familiarity with basic reporting tools (e.g., Google Sheets, Excel).
• Fluency in English (local language proficiency is an added advantage).

Salary
N100,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: careers@renda.co using the Job Position as the subject of the email.