Loan Recovery Officer

Job Description:

A Loan Recovery Officer recovers overdue payments on accounts, tracks debtors down by phone or mail, assists them to make payments by negotiating repayment plans, and encourages them to find alternative payment solutions.

JOB DESCRIPTION :

• Contacting & Interacting with Debtors via telephone.
• Collecting payment on debts.
• Understanding reasons for late payment.
• Ensuring the resolution of delinquent accounts.
• Tracking outstanding debts.
• Plan course of action to recover owed money.
• Negotiating payoff deadlines and payment plans.
• Adherence to call script and call center policies.

REQUIREMENTS:

• Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms.
• Solid understanding of repayment schedules and bad debt management
• Proficient in preventing losses, controlling delinquent balances, and collecting delinquent accounts
• In negotiation and Debt Settlement with the client, collections agents should develop and enact payment plans that eliminate the debt and are manageable for the customer.
• Ability to work with others in a close manner, Good computer skills, Good multi-tasking skills.
• To maintain and grow sales and gross margin for the product range in line with company budgets and strategic plans.
• . MUST reside in Lagos.
• Compile Reports.
• (Weekly and Daily)Performance bonus based on KPI.