Manager, Regional Technical Operations Job at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Position: Manager, Regional Technical Operations

Job Location: Kano
Job Type: Full-Time

Job Purpose

• As Manager, Technical Operations, you will ensure network quality standards and service commitments are achieved through effective monitoring and coordination of regional technical staff across assigned region.
• Also, act as primary interface with management on technical and engineering deliverables within the region.

Key Roles & Responsibilities
Operations:

• Manage and maintain relationships with internal stakeholders and external partners within the assigned region.
•  Demonstrate thorough understanding of Operations & Maintenance (O&M) tasks and regional targets. Motivate team-members towards achievement of such tasks and targets.
•  Ensure all reports (statistical and registers) are accurate and available as and when due. • Provide inputs to the regional budget.
•  Notify Service Maintenance Contractors (SMCs) of sites where they are required to deploy security and ensure that Quality Auditors (QAs) are promptly informed of security deployment to sites as it occurs.
• Communicate relevant information and feedback from management to Field Operations Team Leaders, Field Service Engineers, Technicians and Contractors.
• Monitor management of network assets across region and trigger consequence management where evidence of mismanagement arises. 
• Review need for Capex replacement and trigger replacement request process.
•  Ensure optimal supply of diesel to sites to prevent site downtime. Also, communicate diesel needs to the Associate Director, Operations.
•  Ensure SMCs carry out Site Readiness Audits and escalate issues to Regional Project Coordinator for resolution.
•  Collate daily Decommissioned Asset Checklists and validate with Field Service Engineers before forwarding to Project Coordinator.
•  Populate Customer Upgrade Request Forms (CURFs) and share with Regional QAs to ensure all CURF requirements are met.
•  Manage and appraise performance of Field Operations Team Leaders based on set Key Result Areas (KRAs). Identify training needs and act as mentor to subordinates.
•  Steer weekly governance meetings and engagements. • Ensure required tools of trade are available to team-members and utilized effectively and efficiently.
•  Track progress on all O&M deliverables within the region and provide timely feedback to the Associate Director, Operations to enhance decision-making. 
• Proactively communicate O&M status, issues and risks to management.
•  Share accountability for overall regional compliance with policies, procedures, and methodologies.
•  Conduct regular status meetings with all stakeholders, ensuring follow-through on all agreed actions, needs and requirements.
•  Ensure smooth and timely integration of new network elements into the operational network.
•  Manage and ensure conformity to quality processes and systems.
•  Ensure all commercial responsibilities such as Supply Chain invoicing and project execution receive prompt attention across all control points within the region.

General Duties:

• Promote communication among colleagues to drive information flow and curb problems that arise.
•  Prepare and submit reports to the Associate Director, Operations on all matters relating to regional operations.
•  Manage relationships with partners/ vendors.
•  Perform other duties as assigned by the Associate Director, Operations.

Qualifications

• Bachelor’s degree in Telecommunications Engineering, Electrical/ Electronic Engineering, and/ or any other related discipline.
•  +10 years of related experience in telecoms operations and maintenance
• Professional certifications such as CCNA or PMP will be an added advantage.

Functional Competencies:

• Engineering Management
•  Logistics Management
•  Contacts Management
•  Project Management
•  Network Operations Management
•  Network Audits
•  Business Planning
•  Financial Acumen.

Behavioural Competencies:

• Collaboration & Teamwork
• Leading & influencing.