Mobile Banking Support Officer Job at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Position: Mobile Banking Support Officer

Job ID: 64077
Job Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based
Job Details: Test Division Summary

Job Purpose

• E-Channels applications support e.g. Finacle Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer

Key Responsibilities/Accountabilities

• Managing Mobile and Internet Banking Platforms for optimum performance
• Monitor SMS and Email Alerts for optimum performance
• Provide 2nd level support for bank branches on Mobile and Internet banking application
• Proactive designing of solutions to enhance the delivery of services on the two channels
• Generation of useful reports from the platform for reporting and troubleshooting.

Minimum Qualification and Experience

• First Degree in Computer Sciences or IT related courses
• Minimum of 5 Years of relevant experience
• Master’s Degree in Computer Sciences or IT related courses
• Oracle, MCSA, knowledge of Microsoft Visual Studio, Java