Mwanga Limited Recruitment for Entry-level Tele-Collections Officer

Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.


We are recruiting to fill the position below:

Job Position: Entry-level Tele-Collections Officer
Job Location: Lagos
Employment Type: Full-time

Job Description

  • Manages recovery of overdue loan
  • Contacting customers daily /weekly and informing them of their overdue loans
  • Following up with customers daily/weekly on previous payment redemption date
  • Advising customers on the best payment options and negotiating suitable payment plans.
  • Thoroughly understands assigned portfolio and product
  • Responding to customer queries and escalating accordingly
  • Maintaining accurate, up-to-date customer account information
  • Reporting accurate customer feedback daily/weekly.

Requirements

  • Interested candidates should possess a Bachelor's Degree in relevant fields with 0 - 2 years work experience.

Salary
N50,000 - N70,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: careers@mwanga.ng using the Job Position as the subject of the email.



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