Mwanga Limited Recruitment for Entry Level Tele-Collections Officer

Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Position: Entry Level Tele-Collections Officer
Job Location: Lagos
Employment Type: Full-time

Job Description

• Manages recovery of overdue loan
• Contacting customers daily/weekly and informing them of their overdue loans
• Thoroughly understands assigned portfolio and product
• Responding to customer queriesand escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers onthe best payment options and negotiating suitable payment plans.
• Reporting accurate customers feedback daily/weekly

Requirements

• Minimum Qualification: B.Sc / HND
• Post-Nysc
• 0 - 1 year of work experience.
• Strong command of English Language and at least, one other local or international language.
• Performance driven, Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to details and strongListening skills.
• Candidate must be within the age bracket 21 - 33 years
• Previous experience intele-collections, tele-marketing, sales and Customer Servicewill be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Persuasive, sales/marketingand analyticalskills will bean added advantage.
• Proximity to Maryland ( candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja and environs)

Remuneration
N50,000 - N70,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: careers@mwanga.ng using the Job Position as the subject of the email.