Network Core and Service Delivery Manager Job at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Position: Network Core and Service Delivery Manager
Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a network core and service delivery manager to join our Lagos Team.
• The Job holder will strategically & architecturally, articulate a compelling long-term technical vision, develop and execute realistic implementation plans, effectively support business operations, and manage the Corporate Division’s Engineering team.
• Responsible for technical program management, manufacturing process engineering, sustaining technical management, and advanced manufacturing engineering functions which supports IPNX’s products.
• To build distinctive capabilities in the core technical functions and provide requisite expertise in these three areas in furtherance of the overall Division’s aspirations and strategic objectives.

Responsibilities

• Responsible for the 24x7 operation and availability of the Customer facing Network infrastructure
• Manages the Division’s Network operations services team; setting goals, prioritizing projects, communicating with stakeholders and oversees budgets
• Defines the overall mission of the network service delivery team
• Direct operational support for network operations and technical assistance centre
• Develop IT strategies and vision and articulates them to team members and other stakeholders
• Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies
• Ensure revenue assurance – Effective and timely response to customer service feasibility assessment and reporting, timely delivery and sign off of completed jobs.
• Establish a global infrastructure operations and related best practices to ensure optimal performance and achievement of customer SLA's
• Maintain knowledge of infrastructure/architecture standards and practices
• Support the delivery of infrastructure projects for the Division and provides consultation on the impact to business and portfolios
• Ensure Division’s alignment to infrastructure/architectural standards and strategy
• Effective management of service implementation and field support stock for the division for zero stock out.
• Annual and Ad hoc budgeting and operating plan.
• Enable a highly scalable, fault-tolerant platform for Corporate clients
• Bring an infrastructure and integration perspective to all IT initiatives and ensures that all program and project activities adhere to IT architectural standards and practices.
• Project Support and Strategic Infrastructure Management
• Operational Excellence and Operational Efficiency

Qualifications and Requirements

• Bachelor's degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field
• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
• 10years of experience as a technical operations manager or lead
• Master’s degree in engineering, MBA or its equivalent preferred, ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable
• Demonstrated experience to facilitate small group and executive level discussions on architectural direction
• Solid experience with technical projects from inception to on time delivery in an Agile environment
• Analytical and problem-solving experience with large-scale and highly available systems
• Knowledge of and experience with network technologies and ecosystems
• Experience in delivering multiple concurrent projects with aggressive schedules
• Experience leading training, process mapping, and documentation, Network Optimization skill
• Business Continuity and Disaster Recovery, Application Virtualization such as Oracle, Citrix etc.
• Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust
• Well-developed interpersonal skills, demonstrated skill and passion for operational excellence by using automation and process improvements
• Detail Orientation and conflict resolution skills, Strategic technology acumen
• Ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
• Ability to Identify and act upon opportunities for continuous improvement
• Able to devise unusual or radically different approaches to deliver value-added solutions
• Advanced technical knowledge of technology infrastructure
• Extensive knowledge of end-to-end hardware development process and life-cycle.