Olaniwun Ajayi Recruitment for a Customer Service Officer

Olaniwun Ajayi Legal Practitioners is a leading law firm with a broad financial, corporate, energy and natural resources, and regulatory advisory practice areas. With over fifty years' experience in helping organisations, governments and individuals achieve their goals; the firm has developed expertise in sophisticated commercial transactions, a fact illustrated by a track record of involvement in some of the largest and most complex transactions across many sectors of the Nigerian economy.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos
Employment Type: Full-time

Job Description
Typical customer service officer duties and responsibilities include and are not limited to:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Method of Application
Interested and qualified candidates should send their CV to: recruitment@olaniwunajayi.net using the Job Title as the subject of the mail.