Ongoing Recruitment at Baobab Microfinance Bank

Baobab Microfinance Bank is the leading digital financial inclusion group focusing on serving individuals, micro and small businesses in Africa and China. Our mission is to unleash the potential of our clients offering them simple and easy to use financial services. Founded in 2005 as Microcred, today Baobab has over a million customers and 3,800 employees operating in Burkina Faso, China, Democratic Republic of Congo, Ivory Coast, Madagascar, Mali, Nigeria, Senegal, Tunisia and Zimbabwe.

We are recruiting to fill the following positions below:

1.) IT Service Manager

Job Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities

• Ensure service management practices conform to the requirements of ITIL V4.
• Report the performance of the service management practices and services to top management.
• Managing IT service delivery by ensuring requirements for services are met.
• Ensuring continual improvement of IT services and service management practices.
• Ensuring the monitoring, measurement, analysis, and evaluation of the service value system and the services.
• Supervising process owners and other staff contributing to the service value system.
• Identify and review at intervals the external and internal issues that are relevant to the Bank’s purpose which can affect its ability to meet its service value system objectives.
• Guarantee the quality of IT Services delivered or equipment procured are in line with the branch standard or set operating procedures.
• Design and conduct at least quarterly Internal Satisfaction Surveys for all IT Services.
• Work with IT Leadership & Business to define SLAs for Services and solutions.
• Identify and review at intervals the interested parties that are relevant to the service value system and services, and ensure the relevant requirements of these interested parties are met.
• Conduct/coordinate Service Training and handover training for new and existing services for the Business.
• Maintain and update the Service Catalogue and Application mapping records.
• Serve as the responsible person for all User IT Service Requests, Incidents Change Management Processes.
• Track and monitor Internet Service Provider expenses and any recharge of backup links or support Internet service.
• Serve as the budget monitoring tracking officer within the IT Department to give updates to IT Leadership on budget utilization.
• Follow up and ensure closure of all branches' opened tickets within the acceptable business agreed timeline.
• Ensure all Service Providers/Vendors reconciliations are done in line with the SLA.
• Define the standard for naming conventions of IT devices and ensure all IT devices carry the correct Hostname, Asset Tag (in Collaboration with Finance & Admin) on the network and document on Asset register.
• Track & provide remote support to resolve all incidents that occurred in Baobab Nigeria.
• Contribute to the procurement process/procedures fulfillment and ensure quality is guaranteed.
• Develop and implement all IT Policies at thecountry level.

Requirements

• University Degree in Computer Science, Electronic Engineering, Computer Electronics or equivalent
• At least two years of experience in system/network administration, maintenance and IT
• ITIL Foundation Certification or Training
• Service Management or equivalent
• Microsoft MCP/MCSA Training/ certificate (desired)
• Implementer Certification/Professional Certificate in more than 2 Standards/Framework among these is a huge added advantage; Data Protection, ISO22301, ITIL V4/ISO 20000, ISO 27001/27002, PMBOK, ISO 2703

Application Closing Date: 30th May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: ng.recruitment@baobabgroup.com using the Job Position as the subject of the mail.

2.) Product Associate

Job Location: Yaba, Lagos
Employment Type: Full-time

Overview

• The successful candidate will be responsible for driving the growth of our digital channels, including our website, mobile app, and other digital properties.
• The Product Associate will work closely with the team to develop and execute strategies to optimise our digital channels for maximum reach and engagement.
• This includes driving user acquisition strategies, creating content for our digital channels, and developing marketing campaigns.

Responsibilities

• Develop and execute strategies to drive user acquisition and engagement on our digital channels.
• Collaborate with the product team to ensure that digital strategies are aligned with product goals
• Monitor and report on performance of digital channels.
• Partner with stakeholders to implement the product development and change agenda.
• Support the strong governance and control framework with robust processes and procedures to meet all regulatory and statutory obligations.
• Competitive analysis and industry benchmarking.
• Define new product requirements and enhancements and drive their implementation.
• Monitor product key performance indicators, report on the health of a given product against goals and make recommendations for improvements.
• Monitor and analyze digital channel performance and customer engagement to identify opportunities for improvement.
• Collaborate with product teams to ensure product messaging is aligned with overall product strategy and objectives.
• Research and analyze competitor products, peer performance, and competitive industry landscape and assist the Product Manager in doing the same.
• Provide ongoing research and analytical support to Product Managers in their work on strategy positioning, portfolio performance analysis, and strategy details, writing proactive portfolio updates to internal audiences.
• Collaborate with the operations team to drive sales of micro-health insurance.
• Provide logistics support to POS merchants and agents.

Requirements

• Bachelor’s Degree in related field.
• 1 - 5 years of work experience.
• Previous experience in product management or related roles.
• Analytics and reporting skills
• Proficiency in MS Office and other related software.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.

Application Closing Date: 31st May, 2023.

Method of Application
Interested and qualified candidates should send their Application / CV to: ng.recruitment@baobabgroup.com using the Job Position as the subject of the mail.

3.) Head of Digital Strategy

Job Location: Yaba, Lagos
Employment Type: Full-time

Mission

• Lead and guide a strategic Digitization of Baobab’s commercial business leveraging technology and drive the fintech execution capabilities in alignment with strategic initiatives consistent with Baobab’s culture.
• Lead the sales and marketing activities of the organization.
• Lead Digitization of Baobab Nigeria.
• Build a dedicated team to drive digital capabilities, program management and associated change management across the enterprise.
• As a strategic leader, this role leverages deep understanding of digital business processes and technology application to design and deliver appropriate transformation programs.
• Lead the following teams for the purpose of effective digitization of the business - business intelligence, digital strategy, digital channels, change management, digitization program management and serve as a key member of the Leadership Team.

General Responsibilities

• Accountable for transformative design, deployment, and integrated delivery of Baobab’s next generation business solutions.
• Lead the technical design, deployment, transition, and ongoing support of the solution.
• Collaborate across boundaries to define and execute business priorities.
• Lead the creation and refinement of key strategies within the scope of the role.
• Provide leadership to teams in managing business transformation initiatives/projects.
• Provide oversight for multiple digital solutions from vendors, custom solutions and internal resources.
• Identify and manage multiple vendors required for the delivery during the program.
• Collaborate with IT leadership to identify new and emerging technologies for digital transformation.
• Build the initial commercial transformation team and provide leadership and vision for direct reports within the team.
• Lead and motivate a high-performing team of senior managers, individual contributors and external resources.
• Identify and implement key metrics and monitors to ensure project and initiative deliverables are achieved.
• Organize and lead a highly technical global team for scale and growth.
• Drive the delivery of Baobab’s commercial business objectives.

Required Profile

• Minimum of MBA / M.Sc; additional qualifications and certification in relative business schools or equivalent will be additional advantage.
• You have a minimum of 5/8 years of Microfinance banking and job related experience;
• Experience in leading digital strategy and projects; Experience in microfinance would be a plus (but not an obstacle);
• Your excellent communication skills allow you to build strong relationships with our partners and to participate in various committees.
• You are known for your rigour, your organisation and the relevance of your analyses;
• You show a true passion for digitization, and a real appetite for transformation.

Application Closing Date: 1st June, 2023.

Method of Application
Interested and qualified candidates should send their CV to: ng.recruitment@baobabgroup.com using the Job Position as the subject of the email.