Ongoing Recruitment at Cartrack Engineering Technologies

Cartrack Engineering Technologies was founded in Nigeria and commenced operations in 2003, as a subsidiary of the Cartrack Holdings Limited group, which listed on the Johannesburg Stock Exchange in 2014 (Bloomberg CTK:SJ). Since its founding, the Cartrack Group of companies has swiftly developed into a leading provider of fleet management, stolen vehicle recovery and insurance telematics, with over 1 300 000 clients across 23 countries worldwide. This growth can be attributed to the status of Vehicle-as-a-Service (VaaS) an emerging market that is rapidly gaining momentum in both the taxi and the logistics industries.

We are recruiting to fill the position below:

Job Position: Control Room Operator

Job Location: Lagos
Job Engagement: Full-time
Function: Support

Purpose

• To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures.
• To ensure prompt, efficient and effective support to clients’ inquiries.

Key Responsibilities

• Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
• Provide support when required for none streaming issues to clients that call directly to Cartrack.
• Attend to inbound calls from clients testing units or requesting positions on vehicles.
• Escalate complex matters to systems support and IT- Support staff.
• Coordinate all control room recoveries.
• Provide weekly reports to Management.
• Identify anomalies or faults from incoming cases.
• Assist the Technical team during installations.
• Attend to all activities during the shift.

Qualifications Required

• Diploma in Information Technology Competencies
• Excellent Communication Skills
• Customer Services Orientated
• Problem Solving Skills
• Attention to Detail
• Excellent command of English.
• Must be prepared to work shifts.

Experience Required:

• 2 years in Call Centre environment (inbound and outbound)
• Experience in an emergency call centre environment an advantage
• Experience dealing with clients.

Interested and qualified candidates should: Click here to apply online

Job Position: IT Support Technician / Helpdesk Officer

Job Location: Lagos
Job Type: Full Time
Function: Information Technology

Main Purpose of the Job

• To install and configure computer hardware, trouble shoot, diagnose and solve hardware and soft ware faults for the employees and the clients.

Duties and Responsibilities

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Support the staff and clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system and supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases and promptly establishing a good working relationship with customers and other professionals, e.g., software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment
• Visit client sites to assist other technical staff.
• To support users remotely.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Perform any other duty as may be assigned from time to time by the Supervisor.

Key Result Areas:

• Installing and configuring computer hardware operating systems and applications
• Support to the staff and client as and when required.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment

Job Requirements

• Qualification: University Degree in Electrical/Electronic Engineering from a recognized university or Diploma level with at least three (3) years work experience in similar work environment.
• Experience: Two (2) to three (3) years experience Basic Linux and Windows Servers Experience and excellent Knowledge of windows applications.
• Linux Suse skills required.
• Networking skills required. DSL/Wifi
• GPS and GSM skills Beneficial.
• Good product knowledge.

Interested and qualified candidates should: Click here to apply online

Job Position: Junior Finance Assistant
Job Location: Lagos
Function: Accounting
Type: Full Time

Main Purpose of the Job

• To provide work flow in the finance processes by ensuring efficient and effective documentation in line with Country regulations; being proactive in the management of the financial processes, through a rigorous accounting and provide accurate and timely reports as and when required.

Duties and Responsibilities

• Ensure that all journal entries are posted correctly.
• Regular updates to financial statements and reports
• Maintain accounts receivable and accounts payable
• Prepare monthly payroll.
• Regular follow-up on all outstanding debts for specific customer accounts in liaison with the respective sales staff and Credit collections team
• Verify facts of all transactions before processing for approval
• Ensure adherence to policies and procedures of the finance department.
• Maintain records of all financial transaction and correspondence s in the requisite files (invoices, credit notes, remittance slips, copies of withholding VAT and any other accountable correspondence)
• Ensure that collections and banking are done in a timely manner.
• Follow up on overdue payments and maintain accurate records of all debt collection activity.
• Involve the sales team in risk management and collection of overdue payments, providing them with appropriate information.
• Assist with resolution on client complaints on billing.
• Carry out periodic stock and inventory checks
• Develop and maintain strong working relations with the sales and operations departments
• Perform any other duty as may be assigned to you by your Supervisor from time to time.

Key Result Areas:

• Regular follow-up on all outstanding VAT/ WHT receipts for specific customer accounts in liaison with the credit control team.
• Verify facts of sales alterations before any payment confirmations & proforma invoices are issued.
• Ensure adherence to policies and procedures of the finance department.
• Ensure that billing instructions are clear and strictly adhered to, especially on the Cartrack platforms (CAMS)
• Timely preparation of finance reports.
• Maintain accurate records of all customers financial standing with Cartrack.
• Ensure accurate reconciliation of customer account and amicable resolution of customer complaints.
• Perform any other duty as may be assigned by your Supervisor from time to time.

Minimum Requirements

• Qualification: Minimum B.Sc degree in Finance or Accounting Option and Certified Public Accountant CPA (K) ACCA with CIA and CISA certifications
• Experience: At least two years in Financial Accounting in a medium sized organization.

Salary
Negotiable + Company benefits.

Interested and qualified candidates should: Click here to apply online