Ongoing Recruitment at Dominion Consulting

Dominion Consulting - Our client, a top-flight tech-based company with an E-commerce website where various products are sold, is recruiting individuals who are experienced in their field, innovative, and those with the drive to see the company grow beyond its current state to fill the position below:

Job Position: Customer Relationship Manager
Job Location: Surulere, Lagos
Employment Type: Full-time

Job Responsibilities

• Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels on each Email, SMS, Push notifications, web notifications by AB testing content and timing.
• Manage the overall marketing strategy of how the company communicates every day to its consumers to generate sales, increase engagement and boost loyalty.
• Will be the first point of contact from the office when customers want to make enquiries and orders.
• Required to convince and pacify customers through the communication channels (including WhatsApp lines) in order to ensure sales.
• Set-up revenue targets per day, campaigns and channels and make sure targets are met every day.
• Provides innovative solution to generating sales for the company through in-depth customer insight.
• Analyse daily performance and make decisions that will get the required result and effect positive changes in the company.
• Reports performance to senior management on a regular basis.

Job Requirements

• Degree in Business, Marketing, or related field
• 3+ years experience working as a customer relationship manager, or a customer success representative
• A solid foundation in Digital or CRM project management
• Excellent communication skills both verbal and written in English
• Advanced level of computer literacy in Microsoft Office packages & HTML
• Fast learning ability and accurate attention to details
• Proactive, ability to organize and prioritize tasks without supervision
• Must be self-motivated and result driven
• Previous experience as a sales representative is an added advantage.

Salary
N100,000 Monthly plus allowance.

Job Position: Accounting Officer

Job Location: Surulere, Lagos
Employment Type: Full-time

Job Responsibilities

• Monitor the entire payment process between the customers, dispatch riders, and vendors/restaurants.
• Monitoring sales from the e-commerce platform and keeping accurate records of the remittances from each sales representative and customer relationship manager.
• In charge of documenting and balancing cash records
• Monitor cash payment to each vendor or restaurant after delivery of food to the consumers.
• Responsible for auditing the digital and manual cash inflow and outflow of the company.
• Balancing records through accurate calculation of the company’s revenues and expenditures.
• Report performance to senior management on a regular basis.

Job Requirements

• Degree in Accounting, Finance, Business Administration, or any related field.
• At least 3 years of work experience.
• Must have previous experience working as an accountant or with financial records.
• Skilled and proficient in using accounting programs like QuickBooks and Microsoft Excel
• Advanced math skills to keep accurate records and supervise the bookkeeping of the organization
• Excellent organization skills for maintaining clear, accurate, and meticulous financial records for a company
• Attention to detail for ensuring the accuracy of a company’s records and invoices
• Successfully handle multiple accounts, invoices, and payments at various stages of execution

Salary
N100,000 monthly plus allowance.

Method of Application
Interested and qualified candidates should send a copy of their CV to: hr@dominionconsultingng.com using the Job position as the subject of the email.