Ongoing Recruitment at Waschepoint Limited

Waschepoint Laundry Limited is equipped with state-of-the-art facilities such as high-efficiency washers and dryers supported by advanced technology to make clean laundry less of a chore and an alteration unit manned by well-experienced tailors to tackle fabric faults. Our avant-garde facility has a cozy lounge, fully air-conditioned laundry rooms, do-it-yourself laundry service, coffee/juice bar, free Wi-Fi, and a spacious parking lot. Customers are sure to have an enjoyable and relaxed washing experience while they get their laundry done. We are known as the best Lagos Laundry and Dry cleaning company in Lekki

We are recruiting to fill the following positions below:

1.) Customer Care Officer

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Key Responsibilities

• Respond to customer inquiries, complaints, and requests via various channels (phone, social media) in a friendly, professional, and timely manner.
• Provide accurate information about products, services, policies, and procedures to assist customers with their inquiries.
• Process customer orders, ensuring accuracy in product selection, and pricing.
• Identify customer needs, preferences, and feedback, and communicate relevant information to the appropriate teams to improve products, services, or processes.
• Coordinate with relevant departments to ensure timely order fulfillment and delivery.
• Build and maintain strong customer relationships through active listening, empathy, and effective make appropriate recommendations to customers. communication.
• Accurately record and maintain customer information, interactions, and transactions in the company's customer relationship management (CRM) system or other designated databases.

Requirements
Education:

• Bachelor’s Degree in Business Administration, Communication or related field

Experience:

• Minimum of one (1) years relevant work experience
• Proven experience in any company

Skills:
Technical Skills:

• Proficiency in using the CRM system
• Communication and collaboration skills
• Experience with customer service software
• Data analysis and reporting skills
• Technical troubleshooting skills

Generic Skills:

• Communication skills
• Empathy and customer-focus skills
• Time management and prioritization
• Strong communication skills
• Problem-solving skills
• Ethical standards
• Strong teamwork skills

 Salary
N50,000 Monthly.

Application Closing Date: 19th July, 2024.

Method of Application
Intereted and qualified candidates should send their CV to: hr@waschepoint.com using the Job Position as the subject of the mail.

Note: For more enquiries, whatsapp: 08164734310.

2.) Dispatch Rider

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Brief

• We are seeking a reliable and efficient Dispatch Rider to join our team.
• As a Dispatch Rider, you will be responsible for delivering packages, documents, and other items to designated locations promptly.
• The ideal candidate should have a valid motorcycle license, excellent navigation skills, and a commitment to providing exceptional customer service.

Responsibilities

• Receive delivery orders and instructions from the HOD Logistics, and operations manager.
• Load and unload garmentsonto the motorcycle.
• Communicate with the HOD am2q or clients regarding delivery status or issues.
• Maintain the motorcycle in good working condition and report any maintenance needs.
• Safely transport customers itemsto and from designated locations within the specified time frame.
• Follow traffic laws and safety regulations while riding the motorcycle.
• Ensure packages are delivered intact and in good condition.
• Collect payments or obtain signatures as required for proof of delivery.
• Adhere to company policies and procedures for delivery operations.
• Provide excellent customer service to clients and recipients.

Qualifications and Requirements

• Valid motorcycle license.
• Proven experience as a Dispatch Rider or similar role.
• Good knowledge of local routes and traffic patterns.
• Ability to navigate using GPS or maps.
• Physical fitness and stamina for long rides.
• Strong attention to detail and accuracy.
• Excellent time management and organizational skills.
• Customer service-oriented attitude.
• Ability to work independently and follow instructions.
• Professionalism and reliability.

Required Skills:

• Good knowledge of local routes and traffic patterns
• Ability to navigate using GPS or maps
• Customer service-oriented attitude
• Ability to work independently and follow instructions
• Physical fitness and stamina for long rides
• Strong attention to detail and accuracy
• Excellent time management and organizational skills
• Professionalism and reliability

Salary
N50,000 per month.

Application Closing Date:  29th July, 2024.

Method of Application
Intereted and qualified candidates should send their CV to: hr@waschepoint.com using the Job Position as the subject of the mail.

Note: For more enquiries, whatsapp: 08164734310.

3.) Laundromat Attendant

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Sorting, washing, drying,and folding clothing and other textile items.
• Ensuring that the facility remains clean at all times.
• Tracking which items belong to whom.
• Keeping an updated inventory of laundry detergents.
• Anticipating and responding to customers' queries, concerns, and complaints.
• Keeping sufficient tokens or change for the washing and drying machines, if required.
• Tracking maintenance and repairs on laundering equipment.

Requirements / Skills / Qualifications

• A B.Sc or equivalent is advantageous.
• Prior experience in a similar role is preferable.
• Available to work shifts and on weekends.
• Ability to stand for long periods.
• Basic arithmetic skills.
• Familiarity with cleaning detergents and laundering equipment.
• Excellent analytical and problem-solving skills.
• Personable disposition with a knack for customer service.
• Outstanding organizational and time management skills.
• Good communication skill

Salary
N55,000 - N60,000 Monthly.

Application Closing Date: 31st July, 2024.

Method of Application
Interested and qualified candidates should send their CV to: hr@waschepoint.com using the Job Position as the subject of the mail.