Operations Manager Job at Going Active Africa

Going Active Africa is based in the biggest emerging economy in Africa, Nigeria. We are a dedicated talent strategy, resourcing and organisational learning consultancy, with extensive experience of working with international organisations in Nigeria.

We are recruiting to fill the position below:

Job Position: Operations Manager
Job Location: Nigeria

Job Description

• The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs.
• The candidate should be comfortable multitasking and working cross-functionally with different business units.
• The ideal candidate will have previous experience in related fields.

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business
• Leading Back-Office Operations, Customer Services, Facilities Management, HR, IT, Administration and Procurement.
• Achieving business goals, revenue and profitability objectives through a respectful, forward thinking and motivational style.
• Continuous assessment of all staffing needs and providing support for medical  and non-medical staff with effective recruitment.
• Providing training and development support to ensure all staff of supported practices demonstrate knowledge of business model, operating procedures and protocols.
• Supporting daily office operations when necessary.
• Responding to clinical and operational concerns timely and effectively. Be accessible and responsive.
• Supporting the achievement of performance targets & budgeted goals.
• Other related functions as requested by supported practice owners.

Qualifications

• Minimum of 5+ years of experience in a similar role or Retail operations management experience in customer or patient based industry
• Proven career progression with positions of increased responsibility
• Sound decision-making skills, drive and desire to succeed.
• Bachelor's degree, preferred.
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business.