Operations Manager Job at Terawork

Terawork - Our client is a leader in interior design and renovation with a principal focus on providing cutting-edge design solutions for private, business, and commercial projects.

They are recruiting to fill the position below:

Job Position: Operations Manager

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Duties / Responsibilities


  • Track all leads and support the sales process till conversion
  • Ensure compliance with company policy for all departments
  • Listen to customer requirements and interact effectively to increase patronage/Client satisfaction
  • Respond promptly to customer inquiries, address and resolve customers; complaints in a professional manner.
  • Allocate incoming tasks to the necessary departments and track progress till completion
  • Feed future corporate policy trends back to management
  • Work with the Marketing department on Lead conversion and client retention
  • Develop and maintain a strong positive customer relationship, help drive brand advocacy and provide customer support for company products and services
  • Perform regular project audits to identify and correct design discrepancies and ensure excellence in service delivery.
  • Communicate with customers through various channels. (Emails, WhatsApp, Calls,Text etc.)
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.

Education and Experience

  • HND / Bachelors Degree in any field
  • 4 - 5 years of relevant experience
  • Previous experience in Project Management and Business management will be an added advantage.

Required Skills / Abilities:

  • Sales skills and the ability to influence people
  • Strong communication skills
  • Attention to details
  • Proficient in Microsoft Office Suite and related software.
  • Emotional Intelligence
  • Management skills with the ability to build relationships with people in the industry
  • Passionate and willingness about company products and services
  • Commercial acumen and ability to identify revenue opportunities.
  • The ambition to develop a great career in Operations and to have the opportunity to take ownership of their own territory and make it a success.

Salary
N150,000 - N200,000 Monthly.